Field Sales Engineer

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Take ownership of assigned customer accounts while monitoring and evaluating customer requirements.

• Align resources to ensure an exceptional customer experience.

• Cultivate significant customer relationships and guarantee comprehensive coverage at both horizontal and vertical levels.

• Formulate strategies aimed at generating new business and enhancing socket growth.

• Serve as the primary contact for daily inquiries, contract renewals, and strategic assessments.

• Manage the interactions between customers and internal teams, including Customer Service and Marketing.

• Oversee post-sale processes to bolster customer retention efforts.

• Identify opportunities for upselling and cross-selling.

• Develop account strategies and present higher-value propositions.

• Expand Braemac’s portfolio within designated accounts.

• Engage in customer pricing review cycles and seek additional customer sockets.

• Collaborate with Customer Service, Product Development, Marketing, and Warehouse teams.

• Oversee end-to-end order fulfillment in accordance with signed quotations.

• Monitor KPIs, analyze client data, and document interactions in CRM software.

• Provide quotations for new inquiries and follow up to secure business.

• Track customer open backlog to identify future business trends.

⛳️ Requirements

• A minimum of 3 years of experience in an Outside Sales-related role.

• Comfortable reaching out to Engineering and Sourcing teams.

• Excellent communication skills.

• Proven success in developing new business and driving sales growth.

• Willingness to travel occasionally within the assigned territory and for training and trade shows.

• Ability to manage multiple tasks with changing priorities and varying demands.

• Strong organizational and project management abilities.

• Keen attention to detail.

• Proficient in Microsoft Office (Word, Excel, PPT) and web-based CRM tools.

• Must hold a valid driver’s license, maintain a safe driving record, and be insurable by the company’s liability carrier.

🏝️ Benefits

• Reasonable accommodations available for applicants with disabilities.

• Periodic travel opportunities for customer visits, training, and trade shows.