Field Representative, Automotive

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Take the lead in resolving complex and critical customer inquiries while providing first-level support.

• Work closely with Key Account Management, Finance, Operations, Logistics, and other internal teams to address customer issues.

• Perform root cause analysis and implement sustainable corrective actions.

• Manage billing disputes and discrepancies within ERP systems.

• Track customer account performance utilizing control and financial reports.

• Ensure accurate maintenance of customer records and service-related information in CRM systems.

• Facilitate customer engagement initiatives through coaching, feedback, proactive communication, and quality monitoring.

• Oversee high-priority service delivery and order fulfillment challenges.

• Identify opportunities for operational improvements and streamline processes.

• Lead the implementation and onboarding of new customer programs.

• Develop and sustain relationships with automotive customer stakeholders across various locations.

• Conduct customer visits, business reviews, and operational assessments.

• Enhance customer satisfaction while balancing business objectives and operational priorities.

⛳️ Requirements

• Proven experience in Account Management, Customer Operations, Customer Service, Logistics, Supply Chain, or related areas.

• Strong analytical and problem-solving capabilities.

• Ability to work independently in a dynamic, fast-paced environment.

• Familiarity with SAP, Salesforce, and advanced Excel reporting.

• Exceptional communication and presentation abilities.

• Proficiency in both English and Spanish.

• Willingness to travel approximately 40-50% within Mexico.

🏝️ Benefits

• Hybrid Work Model.

• Work-life balance and flexibility.

• Exposure to cross-border operations.

• Equal opportunity workplace committed to diversity, respect, and employee development.