Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

This is a fully remote position, open to applicants in Maine, +2 more states.

📋 Description

• Act as the primary field lead for education, support, and issue resolution related to patient access for J&J Neuroscience therapies.

• Dedicate up to 50% of time working on-site with healthcare providers and their teams.

• Provide education to healthcare professionals (HCPs) on reimbursement processes, claims submissions, procedures, and payer coding requirements.

• Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J departments.

• Facilitate compliant discussions regarding access and fulfillment.

• Utilize data and account management skills to overcome access barriers.

• Address significant patient access and affordability challenges.

• Deliver field-based reimbursement and access support, education, and innovative problem-solving.

• Establish trust-based relationships within assigned accounts.

• Oversee territory logistics, routing, and account business planning.

• Stay informed about market dynamics, coverage, and coding requirements.

• Gain knowledge of hub and specialty distribution channels.

• Function as a subject matter expert on access and affordability solutions across various payer types.

• Conduct business activities in alignment with ethical, legal, and compliance standards.

⛳️ Requirements

• Bachelor’s degree, ideally in healthcare or business/public administration.

• At least 5 years of relevant professional experience.

• Experience in Account Management and/or Reimbursement within a provider office setting.

• Knowledge of pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes.

• Experience in reimbursement or relevant managed care roles.

• Ability to build relationships, collaborate, and influence within a matrix organization.

• Strong problem-solving skills to tackle challenging access scenarios.

• Excellent written and verbal communication abilities with effective follow-through.

• Experience with patient support HUB services.

• Valid US driver's license and driving record that meets company standards.

• Permanent residence within the specified territory.

• Experience in neuroscience disease states is preferred.

• Advanced degree and/or relevant certifications in prior authorization and/or billing and coding are preferred.

• Understanding of Medicare, Medicaid, and private payer initiatives impacting reimbursement is preferred.

• Proficiency in Salesforce.com CRM, Microsoft Word, and Excel is preferred.

• Willingness to learn about emerging technologies, such as AI.

• Ability to travel up to 75% of the time.

🏝️ Benefits

• Equal Opportunity Employer.

• Inclusive interview process and accommodations for disabilities.

• Field-based work arrangement.

• Full-time employment.