Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

This is a fully remote position, open to applicants in Kansas, +1 more state.

📋 Description

• Act as the primary field-based leader for education, support, and resolution of issues related to patient access for J&J Neuroscience therapies.

• Allocate up to 50% of your time on-site with healthcare providers and their office personnel.

• Provide education to healthcare professionals on reimbursement procedures, claims submissions, operational processes, and payer coding requirements.

• Collaborate with sales representatives, key account managers, managed care colleagues, and various internal J&J departments.

• Lead discussions on compliant access and fulfillment.

• Proactively tackle access hurdles utilizing data analysis and account management skills.

• Address critical issues regarding patient access and affordability.

• Deliver field-based support for reimbursement and access, along with educational resources and innovative problem-solving.

• Cultivate relationships with customers within assigned accounts.

• Oversee territory logistics, routing, and strategic account business planning.

• Stay informed about market dynamics, coverage options, and coding prerequisites.

• Enhance practice and patient support through knowledge of hub and specialty distribution channels.

• Serve as a subject matter expert on access and affordability solutions across various payer types.

• Conduct business activities in alignment with ethical, legal, and compliance standards, along with required training.

⛳️ Requirements

• Bachelor's degree, ideally in healthcare or business/public administration.

• At least 5 years of pertinent professional experience.

• Experience in Account Management and/or Reimbursement within a provider office environment.

• Proficient in pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes.

• Background in reimbursement or relevant managed care.

• Capacity to build relationships, collaborate, and influence within a matrix organization.

• Strong problem-solving skills to navigate complex access scenarios.

• Excellent written and verbal communication skills along with effective follow-through.

• Experience with patient support HUB services.

• Valid US driver's license and a driving record that meets company standards.

• Permanent residency in the designated territory.

• Experience in neuroscience disease states is preferred.

• An advanced degree and/or relevant certifications in prior authorization and/or billing and coding is preferred.

• Familiarity with Medicare, Medicaid, and private payer initiatives is preferred.

• Proficiency in Salesforce.com CRM, Microsoft Word, and Excel is preferred.

• Openness to learning about emerging technologies, such as AI.

• Willingness to travel up to 75% of the time.

🏝️ Benefits

• Inclusive work environment.

• Equal Opportunity Employer.

• Supportive and inclusive interview process with accommodation assistance.