Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

This is a fully remote position, open to applicants in Connecticut, +1 more state.

📋 Description

• Act as the primary field leader for education, support, and problem resolution regarding patient access to J&J Neuroscience therapies.

• Allocate up to 50% of your time on-site with healthcare providers and their teams.

• Provide education to healthcare professionals on reimbursement protocols, claims submission, operational procedures, and payer coding requirements.

• Collaborate with sales representatives, key account managers, managed care colleagues, and various internal J&J departments.

• Facilitate compliant discussions on access and fulfillment.

• Proactively tackle access obstacles by leveraging data and account-management expertise.

• Address critical access and affordability challenges for patients.

• Deliver field-based reimbursement and access support, education, and problem-solving.

• Foster trust-based relationships across assigned accounts.

• Oversee territory logistics, routing, and business planning for accounts.

• Stay informed about market dynamics, coverage, and coding requirements.

• Enhance practice and patient support through knowledge of hub and specialty distribution.

• Function as a subject matter expert on access and affordability solutions across various payer types.

• Complete necessary training and conduct business in accordance with ethical, legal, and compliance standards.

• Travel up to 75% of the time.

⛳️ Requirements

• Bachelor's degree, ideally in healthcare or business/public administration.

• A minimum of 5 years of pertinent professional experience.

• Experience in Account Management and/or Reimbursement within a provider office environment.

• Proficiency in pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes.

• Familiarity with reimbursement or relevant managed care experience, including revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes.

• Experience with patient support HUB services.

• Possession of a valid US driver's license with a driving record that meets company standards.

• Permanent residence within the designated territory.

• Comprehensive knowledge of medication access channels.

• Ability to analyze intricate quantitative and qualitative data.

• Capability to build relationships, collaborate, and influence within a matrix organization.

• Excellent written and verbal communication skills.

• Preferred: Experience with neuroscience disease states.

• Preferred: Advanced degree and/or relevant certifications in prior authorization and/or billing and coding.

• Preferred: Proficiency in Salesforce.com CRM, Microsoft Word, and Excel.

• Preferred: Understanding of Medicare, Medicaid, and private payer initiatives impacting reimbursement.

🏝️ Benefits

• Inclusive work environment.

• Equal opportunity employment.

• Accommodations during the interview process for applicants with disabilities.

• Field-based work arrangement.

• Opportunities for professional development through required training and learning about emerging technologies.