Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

This is a fully remote position, open to applicants in Alabama, +1 more state.

📋 Description

• Act as the primary field-based leader for education, assistance, and resolution of issues related to patient access to J&J Neuroscience therapies.

• Allocate up to 50% of time working directly on-site with healthcare providers and their teams.

• Provide education to healthcare professionals on reimbursement procedures, claims submissions, practices, and payer coding requirements.

• Collaborate with sales representatives, key account managers, managed care colleagues, and internal departments within J&J.

• Function as the local expert in access, fulfillment, and reimbursement.

• Facilitate discussions on compliant access and fulfillment.

• Leverage data and account management expertise to proactively tackle access challenges.

• Address significant access and affordability concerns for patients.

• Deliver field-based support regarding reimbursement and access, education, and innovative problem-solving.

• Cultivate customer relationships across assigned accounts.

• Oversee territory logistics, route management, and account business planning.

• Stay informed about market dynamics, coverage, and coding requirements.

• Enhance understanding of hub and specialty distribution channels.

• Offer subject-matter expertise on access and affordability solutions across Medicare, Medicaid Managed Care, and commercial payer plans.

• Conduct business in alignment with ethical, legal, and compliance standards.

⛳️ Requirements

• Bachelor's degree (preferably in healthcare or business/public administration).

• At least 5 years of pertinent professional experience.

• Experience in Account Management and/or Reimbursement in a provider office environment.

• Proficiency in pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes.

• Experience in reimbursement or relevant managed care settings.

• Capability to build relationships, collaborate, and influence within a matrix organization.

• Strong problem-solving skills to navigate complex access situations.

• Excellent written and verbal communication skills with effective follow-through.

• Experience with patient support HUB services.

• Valid U.S. driver's license and a driving record that meets company standards.

• Permanent residency in the specified territory.

• Willingness and ability to travel up to 75% of the time.

• Preferred: Experience in neuroscience disease states.

• Preferred: Advanced degree or relevant certifications in prior authorization and/or billing and coding.

• Preferred: Understanding of Medicare, Medicaid, and private payer initiatives that impact pharmaceutical and biotechnology reimbursement.

• Preferred: Proficiency in Salesforce.com CRM, Microsoft Word, and Excel.

• Preferred: Commitment to learning about emerging technologies such as AI.

🏝️ Benefits

• Equal Opportunity Employer.

• Inclusive interview process and accommodation support for applicants with disabilities.