Field Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate continuous group and individual training for the Partnership Engagement Administrator team.

• Act as a subject matter expert and deliver training as required.

• Evaluate Field team performance, effectiveness, efficiency, and staff professional growth.

• Represent the college at national, regional, or state conferences when necessary.

• Examine territory trends and provide constructive coaching.

• Ensure that team performance expectations for leads, students, and exposures are achieved.

• Engage in the recruitment and interviewing process for Partnership Engagement Administrators.

• Identify high-value targets and implement partnership strategies for event, lead, and student generation.

• Conduct meetings and offer guidance in GPS goal processes, reviews, and coaching plans.

• Directly lead and coach reports while mentoring colleagues within the department.

• Support and manage territories that are vacant during staffing transitions.

• Collaborate with Training and Development to ensure adherence to policy, regulatory, and accreditation standards.

• Work cross-functionally with Admissions, Registration, and Marketing to enhance enrollment processes.

• Foster and maintain team morale.

• Travel to conferences and other activities as necessary, up to 50% of the time.

⛳️ Requirements

• Bachelor's degree is required.

• A Master's degree in management, leadership, higher education, or training is preferred.

• 3–5 years of demonstrated experience managing a large geographic territory of outside development professionals, ideally in higher education.

• Proven capability to lead projects and/or personnel to achieve successful results.

• Extensive knowledge of K-12 structures, schedules, and access points.

• Proficiency in PC skills, particularly MS Excel, CRM, Planner, PowerPoint, Zoom, and Anthology.

• Comfortable serving as a change agent in a dynamic environment.

• Process improvement mindset with a proven track record of successfully implementing strategic initiatives.

• Willingness to travel as required, up to 50% of the time.

• Strong skills in communication, organization, time management, analysis, problem-solving, and attention to detail.

• Ability to work independently with minimal supervision and collaboratively with department personnel.

• Capacity to work remotely in a virtual setting.

• Minimum internet bandwidth of 50 Mbps download and 5 Mbps upload at the remote work location.

• Must support and embrace the College’s Impact mission.

• Must maintain confidentiality and adhere to school/company policies, federal and state regulations, and accrediting agency standards.

🏝️ Benefits

• Annual bonus eligibility for full-time employees.

• Medical, dental, and vision insurance.

• HSA and FSA options available.

• Paid parental leave.

• Paid volunteer time.

• Tuition reimbursement and reduction programs.

• Generous PTO.

• 401k with employer matching.

• Comprehensive wellness and Employee Assistance Program (EAP).

• Employee recognition and awards programs.

• Employer-paid life and AD&D insurance.

• Short-term disability coverage.

• Employer-paid long-term disability coverage.

• Virtual-first organizational structure.

• Inclusive work environment.