Field Operations Manager

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Lead, mentor, and develop a geographically dispersed field team of typically 75 to 150 associates.

• Establish performance benchmarks and hold team members accountable for sales, in-store execution, and expected behaviors.

• Conduct behavioral assessments and observational visits within stores, providing structured feedback.

• Collaborate with HR to administer performance counseling and corrective actions.

• Maintain precise personnel records.

• Ensure that associates are equipped with the necessary tools, resources, product knowledge, and support to achieve program and client objectives.

• Work alongside Talent Acquisition and Onboarding to interview, select, and onboard field staff.

• Facilitate and reinforce field training while monitoring training completion and compliance with certification requirements.

• Enhance retention through effective onboarding, recognition, and development strategies, while tracking and addressing turnover rates.

• Oversee off-boarding processes in collaboration with HR and Payroll.

• Implement field strategies through territory design, scheduling, and management of coverage.

• Monitor daily scheduling, approve in-store time claims and expenses, and ensure accurate payroll submissions.

• Develop and refine field processes, best practices, program playbooks, and standard operating procedures (SOPs).

• Oversee reporting and compliance, including audits of in-store execution.

• Act as the field-level liaison for client management teams during weekly, monthly, and quarterly reviews.

• Provide insights regarding staffing, turnover, retention, compliance, and potential development opportunities.

• Collaborate with Operations, Onboarding, HR, Payroll, Finance, and Reporting departments.

• Track field key performance indicators (KPIs) and generate regular reports for clients and internal leadership.

• Utilize scorecards and dashboards to identify trends, gaps, and coaching priorities.

• Manage field labor hours, overtime, travel, and expenses while adhering to budget constraints.

• Assist with labor forecasting and staffing models.

• Report to the Client Solutions Manager.

⛳️ Requirements

• A minimum of 4 years of experience in territory, district, regional, or field operations management within retail, field marketing, or outsourced sales, overseeing a team spread across a large geographic area.

• Proven track record of successfully leading, coaching, and developing direct reports, including remote or dispersed field teams.

• Experience in managing multiple programs, clients, or competing priorities simultaneously is highly preferred.

• Familiarity with HR practices, including employee relations, performance management, and relevant employment laws.

• Experience in developing and managing cross-functional processes; project management experience is a plus.

• Strong analytical and observational abilities.

• Excellent skills in relationship-building, verbal and written communication, and presentations.

• Exceptional organizational abilities, attention to detail, and follow-through; self-motivated and capable of working independently.

• Proficient in Excel/Sheets, Word/Docs, PowerPoint/Slides, and field scheduling and reporting platforms.

• Ability to quickly gain proficiency with client products; experience in consumer electronics or technology is preferred.

• A bachelor's degree in Business, Marketing, or a related field is preferred, or equivalent work experience.

• Must be available for flexible working hours, including evenings, weekends, and holidays.

• Willingness to travel for in-store visits and program launches as necessary; travel is typically under 25%.

• Possession of a valid driver's license, a satisfactory driving record, and reliable personal vehicle.

• Any DUI/DWI conviction within the past 36 months will disqualify the candidate immediately.

🏝️ Benefits

• Competitive salary.

• Performance-based bonus.

• Medical insurance coverage.

• Dental insurance.

• Vision insurance.

• Life insurance.

• 401K retirement plan.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Paid time off.

• Remote work options available.

• Disability accommodations offered.