Field Liaison – Patient Access

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture relationships as the primary contact with field teams for high-volume, key account manufacturers within a designated territory.

• Offer expertise on intricate patient, provider, clinical, and reimbursement matters.

• Represent UBC at conferences hosted by manufacturers.

• Collect, analyze, and present case trend data for Quarterly Business Reviews and other reports required by manufacturers.

• Develop robust relationships with partners in the field.

• Create processes and interpret reimbursement policies to address complex dispensing or referral challenges.

• Act as a subject matter expert on complicated cases for prescriber offices, manufacturer representatives, health plans, and patients.

• Identify strategies to prevent interruptions in drug therapy and explore patient affordability options.

• Support manufacturer field teams during program launch implementation and ongoing therapy utilization through educational and training resources.

• Provide support for Program Specific Processes and participate in special projects aimed at improving program workflows, reimbursement processes, and continuous utilization.

• Collect, analyze, and prepare data for QBRs, FDA requirements, special projects, and other reporting needs.

• Carry out additional tasks as assigned.

⛳️ Requirements

• An associate or bachelor’s degree is preferred.

• 2-4 years of relevant work experience is required.

• Prior experience in the PBM and/or healthcare sector is preferred.

• Proven experience in a team leadership role is preferred.

• Demonstrated skills in customer service resolution.

• Proficiency in Microsoft Office applications.

• Advanced understanding of medical insurance terminology.

• Capacity to thrive in a fast-paced environment.

• Excellent written and verbal communication abilities.

• Advanced problem-solving and troubleshooting capabilities.

• Strong attention to detail with the ability to manage multiple tasks simultaneously.

• Strong team-building abilities and the capacity to train fellow team members.

• Skills in research, analysis, report preparation, and documentation.

• Availability to work an 8-hour shift between 8:00 AM and 8:00 PM, with start times varying based on requirements.

• Willingness to undergo training for 6 weeks from 8:00 AM to 5:00 PM EST.

🏝️ Benefits

• Opportunities for remote work.

• Competitive salary packages.

• Opportunities for career advancement.

• 401K plan with company matching.

• Tuition reimbursement program.

• Flexible working environment.

• Paid Time Off (PTO).

• Paid holidays.

• Employee assistance programs.

• Medical, dental, and vision insurance coverage.

• Health Savings Account (HSA) / Flexible Spending Account (FSA).

• Telemedicine options (virtual doctor appointments).

• Wellness program.

• Adoption assistance.

• Short-term disability coverage.

• Long-term disability coverage.

• Life insurance benefits.

• Discount programs for employees.