Field Liaison – Patient Access

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Establish and nurture relationships as the primary contact for the field sales team handling high-volume, key account manufacturers within a designated territory.

• Offer Subject Matter Expert (SME) support for intricate patient/provider clinical and reimbursement challenges.

• Represent UBC at national sales conferences organized by manufacturers.

• Identify potential revenue opportunities within accounts.

• Collect, analyze, and present adverse event trend data for Quarterly Business Reviews and other reports for manufacturers.

• Develop, interpret, and implement reimbursement policies to address complex dispensing or referral concerns.

• Act as a Subject Matter Expert for physician offices, manufacturer representatives, health plans, and patients.

• Assist manufacturer field sales with program launches and ongoing therapy utilization by providing marketing, education, and training resources.

• Offer Program Specific Plan support for special initiatives.

• Prepare data for Quarterly Business Reviews, FDA requirements, special projects, and reports.

• Respond to incoming calls, assess the needs of callers, and deliver accurate solutions.

⛳️ Requirements

• Bachelor’s degree or 6–8 years of relevant professional experience.

• 0–2 years of experience; three years in healthcare preferred.

• Demonstrated experience in a team leadership role is preferred.

• Proficient in Microsoft Office applications.

• Advanced understanding of medical insurance terminology.

• Ability to thrive in a fast-paced environment.

• Excellent written and verbal communication abilities.

• Strong problem-solving and troubleshooting skills.

• High attention to detail.

• Effective team-building skills with the capability to train other team members.

• Skills in research, analysis, report preparation, and documentation.

• Shift schedule: 9am to 6pm EST.

🏝️ Benefits

• Remote work opportunities.

• Competitive salary packages.

• Opportunities for career advancement.

• 401K with company match.*

• Tuition reimbursement program.

• Discretionary Paid Time Off (PTO).

• Paid holidays.

• Employee assistance programs.

• Medical, dental, and vision insurance coverage.

• Health Savings Account (HSA) / Flexible Spending Account (FSA).

• Telemedicine services (virtual doctor appointments).

• Wellness programs.

• Adoption assistance programs.

• Short-term disability coverage.

• Long-term disability coverage.

• Life insurance.

• Employee discount programs.