Field Engineer

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Assist the Field Service Organization in the deployment and upkeep of essential digital mobile communication systems for governmental and public safety communications clients.

• Install, enhance, and troubleshoot infrastructure, public safety loggers, subscribers, microwave systems, computers, servers, and networking equipment.

• Deliver technical assistance and advanced diagnostics for software-driven electronics and specialized system applications.

• Provision communication system infrastructure and enhance RF and Broadband architecture, covering legacy analog, advanced digital P25, and data infrastructure.

• Oversee, enhance, test, document, and provide support for intricate communication systems.

• Conduct preventative maintenance, trend analysis, and documentation to guarantee proper system functionality.

• Formulate solutions for complex technical challenges during system maintenance, upgrades, and support scenarios.

• Collaborate with Engineering, Project Management, Sales, Customer Service, clients, and subcontractor partners.

• Deliver weekly updates on activities and achievements.

• Maintain server hardware/OS and software infrastructure while diagnosing system/application issues.

• Offer and present technical training and assist in integrating new tools and solutions into team operations.

• Participate in on-call support for mission-critical public safety systems 24/7/365.

⛳️ Requirements

• Associate degree in technology or a related field OR relevant industry certifications.

• Must be a U.S. citizen and capable of obtaining the necessary security clearance for government contracts.

• Must successfully complete a stringent fingerprint background check under the CJIS Security Policy.

• Legal authorization to work indefinitely in the U.S.; employer work permit sponsorship is not available.

• Familiarity with RF systems, wired/wireless communication systems, networking equipment, and IT networks.

• Understanding of wired/wireless communications systems, including LAN and WAN.

• Knowledge of standard telephony, dedicated data circuits, and packet-switching techniques.

• Proficiency in Microsoft Word, Excel, Outlook, and Access.

• Experience in configuring and testing channel banks, routers, hubs, and switches.

• Capability to develop and deliver technical training.

• Ability to incorporate new tools and solutions into team operations.

• Strong self-management and interpersonal skills.

• Capacity to work with minimal direct supervision and resolve customer issues promptly in high-pressure situations.

• FCC license and industry certifications such as ETA are advantageous.

• Willingness to travel 50-75% of the time.

🏝️ Benefits

• Incentive Bonus Plans.

• Medical, Dental, and Vision benefits.

• 401K plan with Company Match.

• 10 Paid Holidays.

• Generous Paid Time Off Packages.

• Employee Stock Purchase Plan.

• Paid Parental & Family Leave.

• Travel requirements: 50-75%.

• Relocation Provided: None.