Field Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Serve as a Field Service Engineer for the X-Ray Systems division, operating out of Boston.

• Foster customer relationships by leveraging technical expertise and delivering effective service.

• Execute installations, troubleshooting, servicing, and maintenance of equipment at client locations.

• Perform service on laser printers, networks, CR and DR X-ray imaging systems, radio fluoroscopy apparatus, and other medical equipment.

• Conduct proactive site visits to strengthen customer credibility and trust.

• Relay customer and equipment concerns to both clients and internal teams.

• Identify, troubleshoot, and resolve customer issues while adhering to escalation protocols.

• Deliver exceptional customer service by fulfilling entitlements, expectations, commitments, and punctuality.

• Drive service revenue by proposing solutions that align with the service portfolio.

• Embrace, enhance, and enact best practices.

• Mentor colleagues and engage with the regional work team.

• Adhere to state and federal regulations, training, quality standards, and safety protocols.

• Oversee company resources such as labor hours, parts, tools, testing equipment, vehicles, and expenses.

• Fulfill administrative tasks including timesheets, service work orders, expense reports, FCOs, preventive maintenance, installation documents, and site/service records.

• Independently troubleshoot equipment and customer dilemmas.

• Carry out preventive maintenance, FCOs, installations, and associated responsibilities.

• Diagnose and rectify electronic, network, and mechanical issues.

• Provide telephone and remote technical support and diagnostics upon request.

⛳️ Requirements

• Associate Degree in electronics or a comparable mix of education and experience.

• Minimum of 2 years in diagnostic imaging or 4 years in the electronics sector, preferably within a field service context.

• Proficient knowledge of computers and networking.

• Competency in PC use, including the Microsoft Office Suite.

• Capability to apply electronic, mechanical, and networking principles to install, diagnose, and repair equipment.

• Familiarity with necessary tools and testing equipment.

• Proficient in understanding and using technical terminology.

• Ability to read and interpret schematics and site drawings with minimal guidance.

• Strong organizational and multitasking abilities, along with self-discipline and independence.

• Flexibility to adapt to evolving work demands in a dynamic, fast-paced setting.

• Effectiveness in a collaborative team environment and willingness to share knowledge.

• Outstanding customer service capabilities.

• Strong written and verbal communication skills for interaction with both employees and clients.

• Must possess and maintain a valid driver’s license and a driving record that complies with Fleet Policy.

• Experience with X-Ray or complex medical devices, as well as familiarity with Carestream equipment, is preferred.

• Must comply with customer-required certification/credentialing for accessing facilities.

🏝️ Benefits

• Company-provided vehicle.

• Laptop included.

• Cell phone provision.

• Annual incentive program.

• Comprehensive benefits package.

• Flexible work arrangement from home.