Field Engineer

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Serve as a Field Service Engineer for the X-Ray Systems division located in Maryland.

• Establish credibility and trust with customers through proactive onsite visits.

• Maintain regular communication with both customers and internal teams regarding equipment and customer-related issues.

• Identify and resolve customer challenges through the appropriate escalation procedures.

• Deliver outstanding customer service by effectively managing entitlements, expectations, commitments, and arrival schedules.

• Gain an understanding of customers’ businesses and their competitive landscapes.

• Drive service revenue by proposing solutions that align with the service portfolio.

• Embrace, develop, and implement best practices within the team.

• Provide mentorship to colleagues and engage actively in regional work teams.

• Enhance team processes for improved efficiency.

• Adhere to state and federal regulations, training, quality, and safety standards.

• Oversee company assets, labor hours, parts, tools, testing equipment, purchase orders, vehicles, and expenditures.

• Manage administrative responsibilities including timesheets, service work orders, expense reports, FCOs, preventive maintenance, installation documentation, and site/service records.

• Independently troubleshoot and resolve electronic, network, mechanical, equipment, and customer-related issues.

• Carry out preventive maintenance, field change orders, installations, and related tasks.

• Provide telephone, remote technical support, and diagnostics as needed.

• Service and maintain laser printers, networks, CR and DR X-ray imaging equipment, radio fluoroscopy devices, and other hospital equipment at customer locations.

⛳️ Requirements

• Associate Degree in electronics or a comparable combination of education and experience.

• A minimum of 4 years in diagnostic imaging or over 6 years in the electronics industry, ideally in a field service capacity.

• Proficient in computers and networking.

• Competency in PC usage, including the Microsoft Office Suite.

• Capability to apply electronic, mechanical, and networking principles to install, diagnose, and repair equipment.

• Familiarity with the necessary tools and testing equipment.

• Proficient in understanding and utilizing technical terminology.

• Ability to read and interpret schematics and site diagrams with minimal assistance.

• Strong organizational and multitasking abilities, along with self-discipline and the independence to work autonomously in high-pressure settings.

• Adaptability to evolving work demands in a complex, fast-paced environment.

• Effective team player capable of sharing knowledge and expertise.

• Excellent customer service skills.

• Strong written and verbal communication skills when interacting with various levels of employees and customers.

• Must possess and maintain a valid driver's license and a driving record in compliance with Fleet Policy.

• Residency within the territory is required.

• Must comply with customer-required certifications/credentialing for facility access.

• Experience with X-Ray or complex medical devices, as well as familiarity with Carestream equipment, is preferred.

🏝️ Benefits

• Company-provided vehicle.

• Laptop.

• Cell phone.

• Annual incentive plan.

• Comprehensive benefits package.

• Flexible home office-based work arrangement.