Field Engineer 1

This is a fully remote position, open to applicants in California.

📋 Description

• Conduct timely and precise preventative maintenance on CT and other designated medical equipment at hospitals or healthcare facilities.

• Diagnose issues and execute basic repair services on customer equipment.

• Collaborate with seasoned field engineers on equipment installations and intricate repairs.

• Engage with team members to identify suitable solutions for customers.

• Foster customer relationships while ensuring prompt communication, resolution, and follow-up.

• Adhere to company policies, procedures, hospital protocols, and regulatory standards.

• Record all tasks completed daily, including debriefing and parts ordering.

• Propose value-added services to customers and/or the sales team.

• Utilize the GE HealthCare escalation process and work with regional and national support on corrective action strategies.

• Provide support to experienced Field Engineers both onsite and remotely while honing complex repair skills.

• Enhance customer satisfaction through exceptional service delivery.

⛳️ Requirements

• Associate degree in a relevant field or equivalent military training and 2 years of experience in servicing electronic equipment.

• Alternatively, a high school diploma/GED with 4 years of pertinent experience.

• Or completion of the GE HealthCare Apprentice Program.

• A valid driver's license must be maintained.

• Proficient in web applications and Microsoft Suite products.

• Legal authorization to work in the United States.

• Employment visa sponsorship is not available.

• Availability to work after hours and/or on a rotating on-call schedule, including weekends.

• Capability to manage multiple competing priorities while ensuring customer satisfaction.

• Ability to lift, carry, push, and pull up to 35 lbs. without assistance.

• Proficiency in frequently bending, stooping, twisting, climbing, crouching/squatting, kneeling/crawling, sitting, and standing for extended periods.

• Capacity to reach at, above, and below shoulder level; flex/extend the neck; and exhibit good hand and finger dexterity.

🏝️ Benefits

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Paid time off.

• 401(k) plan with opportunities for employee and company contributions.

• Life insurance.

• Disability insurance.

• Accident insurance.

• Tuition reimbursement.

• Professional development opportunities.

• Positive work environment.

• Competitive salary.

• Relocation assistance is not provided.