Field Customer Service Technician

This is a fully remote position, open to applicants in United States, +3 more locations.

📋 Description

• Execute startup, commissioning, servicing, and preventive maintenance on static transfer switches, power distribution equipment, and remote power panels.

• Offer customer support both on-site and through email and phone communications.

• Keep accurate and timely service records within the LayerZero system.

• Respond to emergencies for critical incidents.

• Engage in scheduled time slots for LayerZero's 24/7 incident response.

• Conduct field service activities at customer locations across the US and Canada.

• Participate in training sessions at LayerZero Headquarters located in Aurora, Ohio.

⛳️ Requirements

• Experience in servicing electric power systems – Required.

• Proficiency in electrical and electronic troubleshooting – Required.

• Capability to interpret diagrams and schematics – Required.

• Knowledge in programming printed circuit boards using PC-based applications – Required.

• Awareness of safety protocols and electrical PPE – Required.

• Must possess a clean driving record – Required.

• Willingness to travel is essential.

• Availability for weekend or holiday work may be necessary.

• Electronics or electrical training from military service – Preferred.

• Associate degree in the electrical field – Preferred.

• Military training in electronics or electrical systems.

🏝️ Benefits

• Competitive compensation with performance-based incentives.

• Comprehensive medical, dental, and vision coverage fully paid by the company.

• 401(k) plan with company matching contributions.

• Three weeks of paid time off (PTO).

• Ten paid holidays.

• Two floating holidays.

• Opportunities for personal and professional growth.

• Chances to enhance skills and advance within your career.