Field Auto Adjuster

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Conduct independent investigations of casualty and relevant line-of-business claims.

• Carry out thorough assessments of vehicle damage and interpret insurance policies to ascertain coverage.

• Draft estimates and assist customers through the repair or total loss procedures.

• Engage in face-to-face meetings, virtual inspections, and written correspondence.

• Meet clients at their residences, repair facilities, and towing locations.

• Interact with customers via telephone, email, and video conferencing.

• Provide options for customer communication preferences and keep them informed on claim progress.

• Assess and negotiate claim settlements in collaboration with customers, vendors, third-party insurers, and claimants.

• Utilize estimation tools, job aids, and settlement platforms to facilitate claims resolution.

• Ensure the maintenance of precise and timely claim records within the claims management system.

• Work in partnership with body shops and service providers.

• Attend two weeks of mandatory in-person training at the Dallas, TX office if necessary.

• Carry out additional related responsibilities as assigned.

⛳️ Requirements

• Minimum of 18 months of experience in auto collision estimating utilizing CCC One.

• High School Diploma or GED is required.

• Strong proficiency in both written and verbal communication skills.

• Exceptional attention to detail and ability to produce accurate and comprehensive estimates.

• Comfortable using technology and various platforms for claims processing.

• Excellent organizational and time management skills.

• Possession of a valid driver's license and a willingness to travel.

• Candidates must reside in Springfield, VA.

• Required licenses must be acquired within 60 days of hiring; maintaining all licensing, continuing education, and state-specific renewal obligations is essential.

• Submission to a background check is mandatory.

• This position is not open to residents of Washington, California, Alaska, and Hawaii.

• A dedicated, distraction-free home workspace, suitable desk and seating arrangements, and reliable internet with minimum speeds of 50 MB download and 5 MB upload are required.

• Allstate typically does not sponsor individuals for employment-based visas for this role.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Allstate pension plan along with a 401(k) savings plan.

• Access to Ayco financial coaching services.

• Resources for mental and emotional wellbeing through Spring Health.

• Paid parental leave for eligible employees.

• Reimbursement for adoption expenses.

• Paid time off for work-life balance.

• Tuition reimbursement to support further education.

• Incentives for wellness participation.

• Possible eligibility for a company car based on annual work mileage.

• Mileage reimbursement for personal vehicle use during work hours.

• A sign-on bonus of $1,000 for candidates with an active appraiser or adjuster license in TX, FL, or their state of residence, subject to specified exclusions.

• A complete technology setup that includes a laptop, monitors, headset, keyboard, and mouse.

• Monthly connectivity reimbursement for employees approved to work remotely.