Field Applications Specialist – Core Lab

This is a fully remote position, open to applicants in New York.

📋 Description

• Develop and foster robust, collaborative relationships with customer stakeholders.

• Advise customers on their laboratory requirements and provide ongoing support throughout the product lifecycle, including upgrades and changes.

• Carry out or assist in the installation of sophisticated diagnostic instruments, software, and reagent applications in customer laboratories.

• Validate system performance in accordance with manufacturer specifications and ensure the effective application of newly installed solutions.

• Deliver and occasionally create comprehensive on-site training for laboratory personnel on Roche systems, covering operation theory, workflow, quality control, and data interpretation.

• Address complex technical challenges related to instrumentation, software, and assay performance.

• Conduct root cause analysis and implement corrective measures to reduce instrument downtime.

• Collaborate with Roche team members to implement and support comprehensive solutions, including automation and digital tools.

• Offer scientific and application expertise to laboratory stakeholders and medical professionals.

• Streamline workflows, implement new assays, and interpret results for Roche’s product offerings.

• Gather customer feedback regarding product performance, features, and usability, and communicate it to support and commercial teams.

• Work alongside sales during pre-sales activities, such as product demonstrations, technical consultations, menu optimization, and post-sales revenue opportunities.

• Adhere to Roche protocols and procedures to ensure consistent customer experiences.

• Maintain records of service activities, customer interactions, and technical issues in Roche’s CRM system.

• Complete administrative tasks, including travel and expense reporting.

⛳️ Requirements

• Bachelor’s degree in Biology, Chemistry, Cell Biology, Biochemistry, Medical Technology, Clinical Laboratory, or relevant experience.

• Minimum of 3 years of prior experience in a clinical laboratory or IT within a clinical lab environment, including internships, college, and certification time.

• Medical Laboratory Technologist/Scientist (ASCP/AMT) certification or equivalent clinical laboratory experience in a clinical setting.

• Experience in a clinical environment with proven knowledge of clinical chemistry and immunoassay.

• Capacity to learn Roche solutions relevant to applicable franchises, including chemistry, immunology, life sciences, and IT solutions.

• Proficiency in diagnosing and resolving technical problems efficiently and effectively.

• Experience in implementing new instrumentation or methodologies in a clinical or research laboratory environment.

• Strong written and verbal communication skills.

• Experience in project and stakeholder management.

• Excellent customer consultative skills, including advanced scientific knowledge and analysis, training, exceptional customer engagement, and the ability to build strong customer relationships.

• Demonstrated ability to mentor and coach junior staff, leading by example.

• Capability to function as a field-based individual contributor with independence and autonomy.

• Willingness to travel overnight within a designated territory.

• Preference for candidates residing in the Syracuse/Utica area for the territory.

• Anticipate 50% or more travel based on business needs.

🏝️ Benefits

• A company car is provided with this position.

• A discretionary annual bonus may be available based on individual and company performance.

• Benefits detailed at the link provided below.