Field Applications Specialist – Core Lab

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Establish and nurture collaborative relationships with customer stakeholders.

• Advise customers on laboratory requirements and assist them throughout the product lifecycle.

• Conduct or assist with the installation of diagnostic instruments, software, and reagent applications.

• Validate system performance against manufacturer specifications and ensure the effective implementation of installed solutions.

• Provide and create on-site training for laboratory personnel on Roche systems, encompassing theory of operation, workflow, quality control, and data interpretation.

• Address complex technical challenges related to instrumentation, software, and assay performance.

• Carry out root cause analysis and execute corrective actions to minimize instrument downtime.

• Collaborate with Roche team members to deliver and support comprehensive solutions, including automation and digital tools.

• Offer scientific and application expertise to laboratory stakeholders and medical professionals.

• Enhance workflows, implement new assays, and interpret results for Roche’s portfolio.

• Gather customer feedback on product performance, features, and usability and communicate it to support and commercial teams.

• Collaborate with sales during pre-sales activities, including product demonstrations, technical consultations, menu optimization, and post-sales revenue-generating opportunities.

• Adhere to Roche protocols and procedures.

• Maintain records of service activities, customer interactions, and technical issues in Roche’s CRM system.

• Complete administrative tasks such as travel and expense reporting.

• Provide support to customers in a field-based territory covering New Jersey and Philadelphia.

⛳️ Requirements

• Bachelor’s degree in Biology, Chemistry, Cell Biology, Biochemistry, Medical Technology, Clinical Laboratory, and/or relevant experience.

• A minimum of 3 years of prior experience in a clinical laboratory or IT within a clinical lab environment, which may include internships, college experience, or certification time.

• Preferred Medical Laboratory Technologist/Scientist (ASCP/AMT) or equivalent clinical laboratory experience in a clinical setting.

• Experience in a clinical environment with proven knowledge of clinical chemistry and immunoassay.

• Capability to learn Roche solutions applicable to various franchises, including chemistry, immunology, life sciences, and IT solutions.

• Proficiency in diagnosing and resolving technical issues efficiently and effectively.

• Experience in implementing new instrumentation or methodologies within a clinical or research laboratory environment.

• Strong written and verbal communication skills, along with project and stakeholder management experience.

• Excellent customer consultative skills, incorporating advanced scientific knowledge and analysis, training, exceptional customer engagement, and fostering strong customer relationships.

• Proven ability to coach and mentor junior staff and lead by example.

• Ability to work independently as a field-based individual contributor.

• Willingness to travel overnight within the designated territory.

• Ideally, residence in the central New Jersey or Philadelphia area.

🏝️ Benefits

• A company car is provided with this position.

• A discretionary annual bonus may be available based on individual and company performance.

• Benefits are detailed at the provided link.