Field Applications Specialist – Core Lab

This is a fully remote position, open to applicants in Maine.

📋 Description

• Develop and sustain collaborative partnerships with customer stakeholders to enhance customer satisfaction and laboratory operations.

• Advise customers on their laboratory requirements and provide ongoing support throughout the product lifecycle, including upgrades and modifications.

• Execute or assist with the installation of intricate diagnostic instruments, software, and reagent applications in customer laboratories.

• Validate system performance in accordance with manufacturer specifications and ensure the effective utilization of newly installed solutions.

• Provide and, at times, create on-site training for laboratory staff on Roche systems, covering operation theory, workflow, quality control, and data interpretation.

• Troubleshoot complex technical challenges related to instrumentation, software, and assay performance.

• Conduct root cause analysis and implement corrective measures to reduce instrument downtime.

• Collaborate with Roche team members to deliver and support comprehensive solutions, including automation and digital tools.

• Offer scientific and application expertise to laboratory stakeholders and medical professionals.

• Streamline workflows, introduce new assays, and interpret results pertaining to Roche’s product line.

• Gather customer feedback on product performance, features, and usability and communicate it to support and commercial teams.

• Collaborate with sales during pre-sales initiatives, product demonstrations, technical consultations, menu optimization, and post-sales revenue-generating activities.

• Adhere to Roche protocols and procedures while maintaining accurate records in Roche’s CRM system.

• Complete administrative responsibilities, including travel and expense reporting.

• Travel overnight within the assigned territory as required.

⛳️ Requirements

• Bachelor’s degree in Biology, Chemistry, Cell Biology, Biochemistry, Medical Technology, Clinical Laboratory, or relevant experience.

• 3 years of prior experience in a clinical laboratory or IT within a clinical lab setting, including internships, college, and certification periods.

• Medical Laboratory Technologist/Scientist (ASCP/AMT) certification or similar clinical laboratory experience in a clinical environment preferred.

• Familiarity with clinical chemistry and immunoassay.

• Capability to learn Roche solutions for relevant franchises, including chemistry, immunology, life sciences, and IT solutions.

• Proficiency in diagnosing and resolving technical issues efficiently and effectively.

• Experience in implementing new instrumentation or methodologies in a clinical or research laboratory environment.

• Strong written and verbal communication skills along with experience in project and stakeholder management.

• Excellent customer consultative skills, advanced scientific knowledge and analysis, training, customer engagement, and relationship-building abilities.

• Proven ability to coach and mentor junior staff and lead by example.

• Capacity to work independently as a field-based individual contributor with autonomy.

• Willingness to travel 50% or more, including overnight travel.

• Ideal candidate should reside in the Portland, ME area.

🏝️ Benefits

• A company car is included with this position.

• Discretionary annual bonus may be available based on individual and Company performance.

• Comprehensive benefits details can be found at the link provided below.

• Opportunities for development support and career advancement.

• Please note that no relocation benefits are available for this job posting.