Field Applications Scientist/Senior Field Applications Scientist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver both pre- and post-sales technical and scientific support, both onsite and remotely, for clients utilizing WMG’s NGS and precision enzyme product lines.

• Travel throughout North America, up to 75%, including accompanying sales team members, conducting customer meetings, training sessions, troubleshooting, and participating in trade shows and conferences.

• Present technical information to clients and develop training materials.

• Utilize extensive product knowledge to address customer issues, triage problems, conduct troubleshooting investigations, and propose effective solutions.

• Communicate and implement processes within the North American field-based scientific support organization.

• Maintain a comprehensive understanding of current and upcoming NGS products, workflows, precision enzyme applications, competitor offerings, and NGS automation support services.

• Gather customer and market feedback and identify unmet needs for new product development.

• Collaborate with commercial teams, research institutions, and industry partners to expedite the sales cycle.

• Assist marketing initiatives by creating customer-facing technical content, posters, application/technical notes, white papers, webinars, and conference presentations.

• Engage in sales, marketing, and product strategy meetings.

• Record customer-related activities and events in the CRM system in accordance with best practices.

• Undertake additional responsibilities within the scope of the role.

⛳️ Requirements

• MSc in Genetics, Molecular Biology, Biochemistry, or a related discipline.

• A minimum of 4 years of experience in NGS field applications; candidates with over 8 years of relevant experience may be considered for the Senior level position.

• Relevant experience in field-based applications support for NGS experiments and/or other advanced genomics applications.

• Proven experience in developing, optimizing, and troubleshooting NGS workflows both manually and on automated platforms.

• Experience managing large-scale sequencing projects.

• Advanced knowledge and practical experience in experimental design, applications/assay development, NGS library preparation, PCR, qPCR, good laboratory practices, and troubleshooting.

• Knowledge of NGS assay automation is an advantage.

• Willingness to travel up to 75% of the time.

• Strong consultative skills in customer interactions, scientific analysis, customer engagement, and relationship-building.

• Experience with CRM software, particularly Salesforce.com, is highly preferred.

• Authorization to work in the United States and disclosure of any visa sponsorship requirements.

• Three professional references may be requested during the interview process.

• Proximity to a major airport, within 30 miles, is essential.

• Submission of a letter of motivation and resume/CV in PDF format is required; applications lacking a Letter of Motivation will not be considered.

🏝️ Benefits

• Bonus and equity opportunities for the Senior Field Applications Scientist position.

• Flexible Time Off policy.

• Paid holidays.

• Employer covers 75% of the base medical plan with additional buy-up options.

• Employee Assistance Program (EAP) provided.

• Employer-paid dental coverage with an option to buy-up.

• Employer-paid vision insurance.

• Employer-funded $25,000 life/AD&D insurance policy.

• Paid parental leave.

• 401(k) retirement plan with a 4% matching contribution.

• Comprehensive product training will be provided.