Field Applications Scientist – Customer Support

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver training on applications post-installation and provide ongoing scientific assistance.

• Collaborate with Service and Product teams to resolve workflow, sample, acquisition, and application challenges.

• Promote customer adoption, utilization, and effective application of relevant ONI workflows.

• Facilitate advanced training on workflows and assist with customer onboarding processes.

• Recognize customers at risk and coordinate remedial actions with Customer Success & Service leadership.

• Aid in renewals by showcasing scientific and operational value.

• Spot genuine expansion opportunities and pass them to the appropriate Sales resource.

• Create reusable training materials, knowledge bases, and support documents.

• Gather customer feedback and relay recurring requirements to Product and Commercial teams.

• Ensure that ONI customers achieve scientific success, embrace relevant workflows, and receive application support to maximize system value.

⛳️ Requirements

• Advanced scientific degree (PhD) or equivalent experience.

• Solid background in microscopy, imaging, or related applications.

• Proven skills in customer support, training, and scientific communication.

• Capability to convert complex scientific concepts into practical, repeatable workflows.

• Excellent collaboration abilities across Service, Sales, Product, and Applications teams.

• Travel requirement for installations – 25% within the UK and Europe.

🏝️ Benefits

• Competitive salary.

• 28 days of annual leave in addition to local bank holidays and 4 dedicated wellbeing days.

• Private healthcare and dental coverage.

• Inclusive culture.

• Health Assured mental health support services.

• People’s Pension.

• Perks at Work discounts and deals.

• Equal opportunity employer.