Field Application Scientist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Organize and conduct on-site instrument demonstrations as well as remote software demonstrations for SPT Labtech liquid handlers.

• Present pre-sales technical information collaboratively with Territory Managers and Product Specialists.

• Maintain a comprehensive operational understanding of SPT Labtech and Apricot liquid handling products.

• Keep up-to-date with high-level knowledge in pertinent application areas.

• Offer specialized support to FAS, Territory Management, and Product Specialist teams.

• Schedule and provide application-based training for both new and existing instrument users.

• Deliver remote and on-site application support to end users.

• Create, modify, and enhance advanced liquid handling and automation protocols to improve customer workflows.

• Contribute to conference strategies and represent the company at conferences throughout the UK and Europe.

• Ensure customer contacts and application data are up-to-date in Salesforce.

• Mentor and support Associate FAS colleagues as necessary.

• Produce marketing materials such as application notes, webinars, instructional videos, conference presentations, and posters.

• Engage in strategic collaborations to generate scientific content.

• Gather customer feedback on products and software to guide development.

• Maintain robust customer relationships through technical support and timely issue resolution.

• Collaborate with colleagues across various time zones and travel extensively within the UK, Europe, and occasionally beyond.

⛳️ Requirements

• An MSc with a minimum of five years of practical experience, or a PhD with at least two years of experience, in biological sciences, liquid handling, laboratory automation, or a related field.

• Candidates with substantial practical experience in laboratory automation are encouraged to apply, even if they do not meet the specified academic or experience requirements.

• Proficiency in NGS methods utilized in research.

• Experience in workflow optimization within genomics, drug discovery, and structural biology.

• Eligibility to work in the UK.

• Willingness to travel extensively, up to 75%, including internationally.

• Exceptional organizational, analytical, troubleshooting, record-keeping, and communication skills.

• Strong presentation and training capabilities, with a proven track record of effectively transferring knowledge.

• Ability to work efficiently both independently and as part of a team.

• Hands-on experience with liquid handling and laboratory automation is desirable.

• Practical experience in genomics or molecular biology is desirable.

• Previous experience in field applications, teaching, marketing, or customer service is desirable.

• Demonstrated leadership capabilities and a history of mentoring others is desirable.

• Proficiency in additional European languages is desirable.

🏝️ Benefits

• Performance-related bonus.

• Comprehensive benefits package.

• Private medical insurance.

• Generous pension plan.

• Home-based working arrangement.

• Flexibility in scheduling appointments with customers and colleagues.

• Support for balancing work and personal responsibilities.