Field Account Manager

This is a fully remote position, open to applicants in Connecticut, +6 more states.

📋 Description

• Oversee a designated portfolio of clients while meeting renewal and retention goals.

• Cultivate robust executive and operational relationships with key customer stakeholders.

• Perform regular business assessments to highlight ROI and value delivery.

• Track customer health and proactively tackle risks, issues, and adoption hurdles.

• Implement customer engagement strategies that enhance product usage and satisfaction.

• Recognize whitespace opportunities within the customer portfolio.

• Create and execute plans for account growth.

• Generate upsell and cross-sell opportunities that align with customer requirements and strategic objectives.

⛳️ Requirements

• Proven track record in managing and expanding existing customer relationships.

• Experience in handling renewals, identifying expansion opportunities, and executing customer retention strategies.

• Excellent communication, presentation, and relationship-building abilities.

• Capability to collaborate across various internal departments.

• Familiarity with CRM platforms such as Salesforce.

• Background in SaaS, data, analytics, risk, fraud, identity, or technology sectors.

• Experience in conducting executive business reviews and strategic account planning.

• Proven ability to identify customer challenges and align solutions with business objectives.

🏝️ Benefits

• Country-specific benefits.

• Accessible hiring process and workplace accommodations.

• Equal opportunity employment.