Field Access Manager

This is a fully remote position, open to applicants in Connecticut, +2 more states.

📋 Description

• Act as the subject-matter expert on access-related topics for healthcare professionals and organizations.

• Collaborate cross-functionally with patient support, market access, and field sales teams to facilitate timely patient access to therapy.

• Offer information regarding access processes, reimbursement challenges, and patient assistance programs while ensuring adherence to regulatory standards.

• Deliver approved education to designated accounts within a specific geography concerning access and coverage.

• Evaluate access issues and serve as the local resource for healthcare professionals, field personnel, and regional management.

• Coordinate with the access hub regarding individual patient cases, coverage support, hub enrollment, and overall coordination.

• Work together with Field Sales, Marketing, Market Access, Public Affairs, State and Government Affairs, Trade, and Specialty Pharmacy Accounts.

• Educate healthcare professional accounts about benefit verification, prior authorizations, appeals, and patient support programs through live and virtual formats.

• Analyze access trends and monitor payer developments to address potential barriers.

• Collaborate cross-functionally to identify and mitigate challenges to patient access and enhance patient satisfaction.

• Cultivate trusted relationships with internal stakeholders.

• Provide access-related information and education to healthcare professional offices and field teams.

• Escalate and coordinate access issues with third-party entities, including the hub vendor.

• Offer education and support concerning Specialty Pharmacy issues.

• Clarify product coverage under Commercial, Medicare, and Medicaid benefit structures.

• Respond to payer-specific inquiries regarding coverage and access.

• Maintain awareness of regional and national market dynamics and payer coverage policies.

• Serve as a subject-matter expert on access and affordability challenges across various payer types.

• Educate healthcare professionals on changes in private and public payer coverage that affect patient access.

• Support product access through compliant expertise on payer coverage issues.

• Educate healthcare professional offices about product hub programs, patient support options, financial assistance, and hub resources.

• Communicate details regarding access resources and payer processes/policies.

• Participate in national and regional meetings.

⛳️ Requirements

• Bachelor’s Degree.

• At least 7 years of experience in patient support, pharmaceutical/healthcare sales or operations, or reimbursement support.

• Strong understanding of health insurance frameworks, including Medicare Part B, Medicaid, and commercial plans.

• Familiarity with benefit verification, prior authorization, and appeal processes.

• Knowledgeable in pharmaceutical compliance and HIPAA regulations concerning patient confidentiality.

• Competent understanding of hub and patient support functions.

• Capability to manage multiple priorities in a remote work environment.

• Must reside within the assigned territory of New England South.

• Ability to collaborate effectively with sales representatives, sales leadership, and internal colleagues.

• Must be at least 21 years old.

• Valid driver’s license with a clean driving record.

• Excellent interpersonal and communication skills; capacity to engage and influence various stakeholders.

• Experience in the pharmaceutical industry is highly preferred.

• Strong understanding of healthcare professional office workflows, prescription flow, and clinic operations is preferred.

• Experience in pulmonology is preferred.

🏝️ Benefits

• Annual bonus and long-term incentive, if applicable.

• Medical, dental, vision healthcare, and other insurance benefits for employees and their families.

• Retirement benefits, including 401(k).

• Paid holidays.

• Vacation time.

• Compassionate and sick leave.

• Remote work arrangement.

• 20–25% travel role.