Federal Sales Support Manager

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Offer operational support to account managers and field sales through the creation of quotes, tracking opportunities, managing pipeline/forecasting, and processing orders.

• Ensure compliance with government, customer, and seller specifications for orders, including DPAS ratings, deadlines, contract purchasing requirements, and service level agreements (SLAs).

• Collaborate with Services and Project Management teams on significant projects.

• Manage order processes for customer rollouts.

• Provide updates on order statuses, quotes, and other inquiries to sales team members.

• Engage proactively with customers concerning order statuses, quotes, and requests.

• Create and distribute product configurations and customer quotes utilizing online tools and V3Gate resources.

• Process orders using the V3Gate tool and ensure all tasks are completed.

• Train and mentor both new and existing team members.

• Maintain comprehensive knowledge of relevant products, contracts, and business segment requirements.

• Seek out internal and external training opportunities and achieve Partner Product accreditation.

• Build reliable relationships with customers and act as a backup to Account Managers in their absence.

• Provide relevant information to clients and Account Managers.

• Foster collaborative working relationships with internal departments.

• Monitor and manage pipeline opportunities alongside sales and operational teams.

• Review RFQ and RFI submissions with sales and proposals/contracts teams for accuracy and compliance.

• Carry out other assigned duties.

⛳️ Requirements

• Experience in supporting intricate technology quotes and orders.

• Strong interpersonal skills, adaptable to different audience styles.

• Ability to cultivate trusted relationships with both customers and colleagues.

• Capacity to manage multiple priorities concurrently and adjust to evolving business demands while meeting deadlines.

• Proven track record of proactive collaboration, relationship-building, initiative-taking, and creative problem-solving.

• Demonstrated ability to provide outstanding customer experiences.

• High urgency and commitment to delivering an exceptional customer experience.

• Proven capability to undertake and successfully finish special projects.

• Must possess legal authorization to work in the United States without employer sponsorship, now or at any point in the future.

• Bachelor's Degree.

• Minimum of 2 years' experience in Federal government sales, sales operations, VAR, OEM, distribution, or government contracting.

• Occasional travel may be necessary.

• Ability to sit at a desk for a substantial portion of the day; occasional standing and mobility between office or operational sites.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• 401(k) with employer matching.

• Paid time off.

• Company-paid holidays.