Federal Reserve Financial Services Systems Operations Specialist I/II

This is a fully remote position, open to applicants in California, +9 more states.

📋 Description

• Execute extensive clearinghouse and transaction processing activities for the Fed ACH and Check business lines.

• Deliver real-time support for Check/ACH processing in a 24x6 business model.

• Oversee the health of applications for core processing platforms and related subsystems.

• Assist in managing operations and production issues as well as incident management.

• Evaluate operational and customer volume trends to facilitate process enhancements and solutions.

• Engage in business testing, defect management, and activities that support platform improvements or new products/services.

• Conduct regular analytical tasks and ad-hoc assignments.

• Collaborate with cross-functional teams, communicating requirements, responsibilities, expectations, and deliverables.

• Provide support for ancillary business operations, including customer call center assistance and preliminary accounting/settlement, depending on the shift.

• Detect production issues and operational concerns that necessitate escalation.

• Offer ad-hoc analysis and support to both technical and customer support teams.

• Oversee interdepartmental communications to ensure accuracy and timeliness.

• Fulfill critical daily payment processing responsibilities within core applications.

• Participate in payment system projects and initiatives, involving planning, administrative tasks, meeting organization/facilitation, and discussion leading.

• Consult with shift leads or subject matter experts and conduct moderately complex research.

⛳️ Requirements

• High School Diploma or GED.

• Specialist I: Under two years of relevant experience.

• Specialist II: Preferably two to five years of relevant experience.

• Associate degree or two years of equivalent experience is preferred.

• Availability to work the 3rd shift: 12:00 AM–8:30 AM EST, Monday–Friday.

• Occasional weekend hours may be required during testing phases.

• Entry-level working knowledge of critical systems.

• Familiarity with systems utilized by operational groups.

• Capacity to adapt in a dynamic and frequently changing environment.

• Strong verbal and written communication skills.

• Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

• Successful completion of necessary background screening, which includes fingerprinting, criminal background check, education and employment verification, and possible additional screenings.

🏝️ Benefits

• Comprehensive healthcare options (Medical, Dental, and Vision).

• 401K match.

• Fully funded pension plan.

• Paid vacation and holidays.

• Flexible work environment.

• Generously subsidized public transportation.

• Education Assistance Program.

• Professional development programs, training, and conferences.