Federal Customer Success Manager

This is a fully remote position, open to applicants in Maryland, +1 more state.

📋 Description

• Organize and manage internal resources to ensure timely delivery of customer commitments.

• Coordinate Versa operations and act as the primary point of contact for customers.

• Identify and address project risks proactively.

• Establish and nurture trusted relationships with key customer stakeholders.

• Work in collaboration with Sales, Customer Success, Product Marketing, Engineering, Professional Services, and other internal teams.

• Offer guidance and strategies to enhance customer value derived from Versa solutions.

• Create opportunities for revenue growth through upselling and cross-selling initiatives.

• Generate monthly, quarterly, and ad hoc reports for both internal and customer use.

• Develop and oversee project plans that detail deliverables, progress, and risks.

• Engage with internal teams to ensure effective project implementation and ongoing enhancements.

• Document and lead communication around customer engagement, including contacts, statuses, and next steps.

• Ensure accurate tracking of customer deliverables.

⛳️ Requirements

• At least 10 years of experience in a comparable position (Customer Success, Account Management, Project Management).

• Proven experience in directing and managing deliverables for complex customer projects in a customer-facing role.

• Federal DoD Secret clearance is highly preferred.

• Demonstrated ability to establish and maintain outstanding client relationships that drive growth.

• Excellent organizational skills.

• Confident communicator, adept at engaging with stakeholders at all levels via phone, email, or face-to-face.

• Comfortable operating in a highly matrixed organization.

• Must be a US Citizen.

• Applicants must possess authorization to work in the US.

• Location: Virginia, Maryland, Washington DC.

🏝️ Benefits

• Competitive compensation package that includes pre-IPO equity.

• Comprehensive medical, dental, and vision insurance options.

• Generous paid time off policy encompassing vacation days, sick leave, and paid holidays.

• Flexible remote work and hybrid work arrangements.

• Opportunities for training, certifications, and access to educational resources.

• Employee recognition initiatives and awards.

• A collaborative, inclusive, and supportive team environment.

• Generous parental leave policies.