Family Support Educator

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver specialized field-based education and support for patients throughout their treatment journey within the Rett community.

• Act as a primary contact for Rett families regarding on-label clinical education inquiries related to disease state and product knowledge.

• Offer information on disease state, product details, and ongoing therapy management in a consumer-friendly manner through face-to-face, phone, and virtual interactions.

• Assess the unique needs of individual patients and caregivers, providing suitable education and resources throughout their journey.

• Collaborate effectively with Marketing, Sales, Patient Access, Medical Affairs, Advocacy, and other internal cross-functional teams across the designated territory.

• Supply insights to internal stakeholders to create tools and resources that address educational gaps and enhance therapy management strategies.

• Maintain in-depth knowledge of Acadia Customer Support Programs, encompassing Hub-related initiatives, Patient Assistance Programs, and ambassador speaker programs.

• Facilitate, lead, and present caregiver speaker programs as necessary.

• Participate in community events within the assigned territory.

• Provide prompt in-service education to physician offices regarding the Family Support Educator role and available patient support resources.

• Recognize and pursue leadership opportunities within the Family Support Educator team and among cross-functional partners.

• Mentor and assist in the development of new Family Support Educator team members and interested colleagues from other functions.

• Identify training and professional development opportunities related to Patient Support Services and the wider organization.

• Ensure all activities comply with relevant laws, regulations, policies, and the values of Acadia.

⛳️ Requirements

• Bachelor’s degree preferred, ideally with a focus on life sciences; RN, MSN, or MBA qualifications are advantageous.

• For Family Support Educator: Minimum of 5 years of relevant experience in the Pharmaceutical Industry, Patient Access, National Accounts, or Specialty Pharmacy.

• For Family Support Educator: At least 2 years of experience in Patient Support, Education, or Leadership roles.

• For Senior Family Support Educator: 7+ years of relevant experience in the Pharmaceutical Industry, Patient Access, National Accounts, or Specialty Pharmacy.

• For Senior Family Support Educator: Minimum of 4 years of experience in Patient Support, Education, or Leadership roles.

• A combination of relevant education and applicable work experience may be considered.

• Expertise in Rare Disease, Product Launch, Advocacy, Medicaid, and Medicare is highly preferred.

• Bilingual proficiency in English and Spanish is strongly preferred.

• Experience in patient/caregiver education is required.

• Account Management experience is preferred.

• Advocacy experience is also preferred.

• Strong background and understanding of the healthcare industry environment are essential.

• Experience working with provider offices, patient assistance programs, or similar pharmaceutical support programs is strongly preferred.

• Knowledge of HIPAA regulations related to patient privacy is necessary.

• Excellent written and verbal communication and presentation skills are required.

• Proficient computer skills, including Microsoft Office Suite, Outlook, Excel, Word, and PowerPoint are essential.

• Ability to manage expenses within set budgets is required.

• Willingness to travel up to 70%, depending on the assigned territory.

• Must comply with all additional local, state, and federal vaccination requirements for in-person field coaching days, customer visits, healthcare provider offices, medical congresses, and local conferences.

• Capability to travel independently overnight and/or work after hours as dictated by travel schedules or business needs.

🏝️ Benefits

• Competitive base salary, bonus, and equity packages for new hires and ongoing employees.

• Comprehensive medical, dental, and vision insurance coverage.

• Employer-sponsored life insurance, disability coverage, business travel insurance, and EAP services.

• 401(k) Plan featuring a fully vested company match of 1:1 up to 5%.

• Employee Stock Purchase Plan with a two-year price lock-in for shares.

• More than 15 vacation days available.

• 13 to 15 paid holidays, including an office closure between December 24th and January 1st.

• 10 days of paid sick leave.

• Paid parental leave benefits.

• Tuition assistance for further education.

• Option for a remote work arrangement.

• Eligibility for discretionary bonuses and equity awards.