Family Access Manager, Skeletal Dysplasia

This is a fully remote position, open to applicants in United States.

📋 Description

• Interact with families and care partners regarding access, affordability, and reimbursement processes for BridgeBio’s commercial skeletal dysplasia product.

• Inform families and care partners about access, affordability, and reimbursement procedures.

• Raise awareness of the family support program and carry out activities for new product launches.

• Collaborate with the Director of Family Access Managers and internal teams on patient services objectives and brand strategies.

• Offer family-oriented access and affordability assistance for infigratinib.

• Ensure a compliant and positive patient experience with BridgeBio stakeholders.

• Assess and implement family access initiatives within a designated geographic region.

• Address access and affordability concerns through phone or in-person interactions.

• Provide access support among consented families, hubs, pharmacies, prescriber offices, and support organizations.

• Coordinate follow-ups on missing information with the hub partner.

• Manage relationships between ForgingBridges and consented patients.

• Onboard new families to ForgingBridges and oversee program status updates.

• Oversee information and communication processes with families.

• Work alongside Patient Advocacy and participate in advocacy meetings and events.

• Conduct in-person educational sessions for families and care partners.

• Report compliant insights and findings to Brand Marketing and Commercial teams.

• Handle protected health information in accordance with BridgeBio policy.

• Attend national sales meetings, conferences, and regional events as necessary.

• Develop and implement tactical access plans and role metrics.

• Provide strategic and tactical insights for ongoing improvement.

• Undertake additional responsibilities as assigned.

• Report to the Director of Family Access Managers.

⛳️ Requirements

• A BA/BS degree is preferred.

• A minimum of 5-8 years of experience in Biotech/Pharma, with a preference for patient services, market access, and hub experience.

• Experience in rare diseases is preferred.

• Excellent communication and interpersonal abilities.

• Capability to work independently as well as collaboratively within a team.

• Proven ability to build rapport with families and care partners confidently.

• A solid foundation and experience in patient support programs, including copay and cost-sharing programs, affordability design, and hub models for medical and pharmacy benefit products.

• Understanding of the complexities of the specialty market, including buy and bill, retail market, reimbursement/access challenges, and OIG/CMS/legal guidelines for patient support programs.

• Exceptional analytical skills, with the ability to devise effective strategies and tactics for patient access.

• Superior communication (both oral and written) and teamwork skills necessary for effective contributions to cross-functional teams.

• Previous FAM/PAL experience is a plus.

• Highly detail-oriented to create and manage program documentation.

• Experience in establishing and maintaining high-level relationships with families, patients, and key decision-makers.

• Domestic travel of 40-60% is required, regionally and intermittently across the U.S.

🏝️ Benefits

• Market-leading compensation.

• 401(k) plan with employer matching.

• Employee Stock Purchase Program (ESPP).

• Pre-tax commuter benefits for transit and parking.

• Referral bonuses for hired candidates.

• Subsidized lunches and parking on in-office days.

• 100% employer-paid medical, dental, and vision premiums for you and your dependents.

• Health Savings Account (HSA) with annual employer contributions, as well as Flexible Spending Accounts (FSA).

• Fertility and family-forming benefits.

• Enhanced mental health support, including therapy and coaching resources.

• Hybrid work model offering flexibility.

• Flexible paid time off and company-paid holidays.

• Comprehensive paid medical and parental leave.

• Opportunities for skill development and internal mobility.

• Career pathing supported by regular feedback, continuous education, and professional development programs through LinkedIn Learning, LifeLabs, and BetterUp Coaching.

• Financial rewards, peer-to-peer recognition, and growth opportunities.