FACTS Account Manager, K-12 Financial Management

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Establish and nurture relationships with contacts at educational institutions.

• Actively reach out to institutions while ensuring high availability.

• Offer guidance and direction on NBS products and services.

• Conduct training sessions for institutions on products, processes, and procedures.

• Deliver customer service through telephone, chat, fax, email, and written communication.

• Handle a high volume of phone calls and chats from various regions across the country.

• Create and manage institution profiles, terms, and marketing platforms.

• Promote the increased utilization of NBS products and technical services.

• Diagnose issues and propose effective solutions.

• Liaise with sales and internal teams regarding current institutions and new opportunities.

• Provide activity reports to the team leader.

• Engage in special projects and committees while performing other assigned tasks.

⛳️ Requirements

• Bachelor’s degree in a related field or equivalent professional experience.

• Preference for candidates with experience in banking or customer service.

• Previous experience in the education sector (such as teaching, school district roles, or student services) is highly advantageous.

• Excellent interpersonal and communication skills are essential.

• Ability to collaborate effectively as a team player and build rapport with colleagues.

• Detail-oriented with outstanding prioritization, organizational, and time management abilities.

• Capability to manage multiple tasks and complete projects under tight deadlines and pressure.

• Strong analytical and problem-solving skills are required.

• Familiarity with NBS products and other company areas is beneficial.

• Proficient in general computer skills, including Microsoft Office applications, email, internet, and CRM systems.

• Understanding the specific needs of educational institutions is a plus.

• Must be authorized to work in the United States without current or future visa sponsorship.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• HSA and FSA

• Generous earned time off

• 401K/student loan repayment

• Life insurance and AD&D insurance

• Employee assistance program

• Employee stock purchase program

• Tuition reimbursement

• Performance-based incentive pay

• Short- and long-term disability

• Robust wellness program

• 8-week training period