Export Operations Agent – Air & Ocean

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer service by managing air export shipments.

• Provide rate quotes and make informed decisions on vendors, invoice amounts, and profit margins.

• Develop standard operating procedures (SOPs) and support automation and efficiency enhancements.

• Organize, implement, and monitor both domestic and international shipments.

• Manage the prioritization, scheduling, and routing of shipments across the U.S., including spot bidding and GFM expertise for government clients when necessary.

• Arrange and schedule pickups and deliveries.

• Secure space with carriers.

• Negotiate rates with trucking companies, carriers, and cartage agents.

• Facilitate documentation exchange among clients, vendors, forwarders, and brokers.

• Prepare shipments for handover to tracking team members.

• Generate client quotations.

• Monitor and trace freight, provide estimated arrival times (ETAs), and confirm piece counts.

• Collect proofs of delivery and input them into the operating system.

• Request and enter vendor costs while preparing shipments for invoicing within company policy deadlines.

• Maintain accurate and current TMS information, including tracking notes and service or vendor-related issues.

• Ensure compliance with industry standards and ICAT regulations.

• Create cost-saving solutions and enhance profit margins.

• Collaborate with management and the team to establish both short- and long-term objectives.

• Establish and nurture relationships with customers and vendors.

• Participate in sales calls with key accounts.

• Address vendor rate negotiations, discrepancies, and service-related challenges.

• Act as a subject matter expert for operational inquiries.

• Attend team meetings and contribute ideas for team development and growth.

• Lead by example through effective communication and mentoring.

• May be required to work after hours on-call as directed by management.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• A minimum of 2 years in transportation and/or freight forwarding, specifically in air/ocean export.

• Proficient understanding of spot quotes, LTL, TL, and expedited ground services.

• Familiarity with the NMFC and density rating.

• Hands-on experience with freight rating and routing.

• Knowledge of major carriers servicing Canada and Mexico.

• Demonstrated success in building relationships and establishing credibility with customers and vendors.

• Functional knowledge of international regulations and compliance procedures related to air/ocean freight.

• Experience in negotiating rates with trucking companies, carriers, and overseas partners.

• Understanding of international and domestic geography, including key countries and cities.

• Intermediate proficiency in Microsoft Office applications.

• Ability to plan and prioritize effectively for implementation.

• Proven analytical and problem-solving skills in a fast-paced logistics context.

• Capacity to meet deadlines and showcase excellent time management abilities.

• Skillful in multitasking within a dynamic work environment, with a strong attention to detail.

• Exceptional communication and listening abilities.

• Effectively interacts across diverse settings and collaborates well with a varied workforce.

• Strong client-centric approach.

• Flexibility to adapt as priorities shift.

• Consistent follow-up and follow-through.

• Highly motivated team player with a positive and outgoing attitude.

• High personal integrity and alignment with ICAT’s core values.

• Clear and effective oral communication skills.

• Ability to remain seated for extended periods.

• No travel is required.

🏝️ Benefits

• Flexible work approach to accommodate clients’ needs and project support requirements.