Expert Coach II

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver comprehensive 1:1 coaching aimed at instigating behavior modifications that enhance clinical outcomes and overall health status.

• Build strong relationships with members to ensure an outstanding member experience.

• Empower members to take control of their chronic conditions.

• Evaluate individual member requirements and provide suitable education and coaching.

• Utilize Motivational Interviewing for a member-focused approach.

• Attend required meetings and fulfill necessary online and/or in-person training.

• Adhere to scheduling best practices to optimize coaching utilization and meet member needs.

• Engage in process improvement initiatives.

• Mentor less experienced coaches through structured or informal support, feedback, and addressing inquiries.

• Assist in developing educational materials such as handouts, videos, podcasts, and presentations for clients.

• Stay updated on clinical best practices and disseminate clinical knowledge within the team and organization.

• For Diabetes Management coaching, offer 1:1 diabetes education and coaching based on ADCES 7 Self-Care Behaviors and evidence-based guidelines.

• Facilitate live diabetes-focused group Learning Events as required.

• Dedicate up to 30% of time to liaison, project, or cross-functional responsibilities as permitted by management.

⛳️ Requirements

• A minimum of a bachelor’s degree is required.

• Must hold and maintain certification as a Certified Diabetes Care and Education Specialist (CDCES).

• Required to complete 75 CEUs every 5 years to sustain CDCES certification.

• Apply evidence-based principles to improve coaching practices.

• Analyze research findings and implement them in practice.

• Interpret and integrate the ADCES 7 DSME/T education model into practice.

• Strong foundational knowledge in diabetes science and the latest treatment methodologies.

• A minimum of 3 years of professional experience in the healthcare sector.

• Deliver high-quality member education and coaching.

• Evaluate individual member needs, including skills, knowledge, barriers, and motivation.

• Employ a coaching methodology consistent with Motivational Interviewing.

• An advanced degree in a health-related domain, bilingual proficiency in Spanish/English, and NBC-HWC certification are preferred.

• Must be legally authorized to work in the United States without visa sponsorship; Teladoc Health will not sponsor or transfer employment work visas.

🏝️ Benefits

• Performance bonus.

• Benefits program, subject to eligibility criteria.

• Accrual of 5.84 hours of PTO per bi-weekly pay period during the first year.

• 80 hours of Paid Sick, Safe, and Caregiver Leave each year.

• Opportunities for career development.

• An inclusive workplace along with family-centered benefits programs.