Experience Strategist

This is a fully remote position, open to applicants in United States.

📋 Description

• Convert MC&FP objectives into experience principles, user journeys, and service models.

• Ensure alignment of experiences across various channels, platforms, programs, and campaigns.

• Collaborate with Outreach and Engagement leadership as well as Product Owners.

• Drive experience strategy for Special Projects and enterprise initiatives.

• Establish criteria for measuring experience success and approaches for evaluation.

• Guarantee that experience strategies are operationally implemented across teams and platforms.

• Conduct workshops and working sessions to unify stakeholders around experience objectives.

• Work in partnership with UX, content, analytics, and platform teams to ensure cohesive execution.

• Offer guidance on prioritizing and sequencing improvements in the experience.

• Assist in the creation of experience strategy documentation, roadmaps, and relevant artifacts.

• Identify gaps, risks, and opportunities within end-to-end experiences.

• Promote ongoing enhancement of experience strategy methodologies.

⛳️ Requirements

• Candidate must hold a Tier 2 Moderate Risk Public Trust from any federal agency.

• Bachelor’s degree in Communications, Marketing, Design, or a similar field.

• At least 10 years of experience in leading experience strategy, service design, or customer experience initiatives.

• Proven experience in developing experience principles, journeys, and service models.

• Familiarity with aligning experiences across a variety of channels and platforms.

• Proficiency in experience strategy and service design methodologies.

• Capability to define experience metrics and establish success criteria.

• Strong skills in facilitation and aligning stakeholders.

• Ability to convert strategy into actionable execution guidance.

• Robust strategic and systems thinking capabilities.

• Exceptional written and verbal communication skills.

• Capacity to lead cross-functional collaboration.

• Strong facilitation and leadership skills in workshops.

• Experience managing complex, multi-channel experience ecosystems.

• Excellent organizational and prioritization abilities.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to promote work-life balance.

• Supportive and inclusive company culture.