Experience Architect

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Transform business and end-user requirements into engaging and innovative Salesforce experiences.

• Establish UX concepts through initial end-user research.

• Organize and conduct client-facing workshops, audits, and interviews with customers and stakeholders.

• Create personas, journey maps, user flows, information architecture, prototypes, and wireframes.

• Confirm design effectiveness through user testing when applicable.

• Articulate research results, conceptual ideas, detailed designs, and design rationale both verbally and visually.

• Develop prototypes showcasing experience concepts.

• Drive the experience strategy and ensure high-quality execution across interactive projects, including web and mobile applications.

• Enhance knowledge of the Salesforce platform and identify out-of-the-box solutions to meet customer needs.

• Investigate industry requirements and create assertive design solutions.

• Foster and maintain relationships with colleagues, clients, and stakeholders.

• Collaborate with remote and international team members.

• Contribute to or lead interdisciplinary teams comprising designers, business analysts, architects, and software developers.

• Adapt constructively to changing priorities, demands, timelines, and team strategies.

• Monitor and identify key industry and technology trends.

• Ensure compliance with Salesforce certification and coursework requirements.

• Uphold Salesforce vision and values.

• Act as an Experience Designer for XOU Solution Consulting in LATAM.

⛳️ Requirements

• Over 5 years of knowledge and relevant experience in design-related fields.

• 5-8 years of extensive knowledge and experience with a Bachelor's degree in a design-related area.

• Proven experience implementing user-centered design processes with clients and cross-functional teams.

• Experience collaborating with visual design, user research, engineering, solution architects, technical architects, developers, managers, and product teams.

• Proficient in Adobe Creative Suite, Figma, and LucidSpark.

• Skilled in relevant UX software packages.

• Proficient in AI tools such as Claude Code, Gemini, and NotebookLM.

• Strong creative problem-solving skills when designing on an existing platform.

• Experience balancing user needs, business requirements, commercial interests, and technological constraints.

• Background in design consulting.

• Familiarity or experience with Salesforce products.

• Fluent in Portuguese, Spanish, and English.

• Willingness to travel approximately 25%, depending on customer needs.

• Capability to analyze and propose modifications to enhance Professional Services team practices.

• Experience across B2B and B2C sectors is a plus.

• Familiarity with Microsoft Dynamics, Oracle, SAP, or other enterprise software is advantageous.

• Proficiency in Portuguese or Spanish may be required for certain projects.

• Experience overseeing and managing business metrics, productivity, and outcomes is preferred.

🏝️ Benefits

• Comprehensive benefits package including well-being reimbursement, health insurance, generous parental leave, adoption assistance, fertility benefits, and more.

• World-class enablement and on-demand training through Trailhead.com.

• Opportunity to engage with executive thought leaders.

• Regular one-on-one coaching with leadership.

• Opportunities for volunteering.

• Participation in Salesforce’s 1:1:1 model for community contribution.

• Potential access to AI-enabled career and performance resources.

• Reasonable accommodation support during the application or recruiting process.