Experience Acceleration Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Create and implement impactful AI and Agentic Virtual Agent experiences within Genesys Cloud.

• Develop and assess lightweight applications, integrations, prototypes, and automation utilizing Genesys Cloud APIs, SDKs, and extensibility features.

• Incorporate AI-first development practices and AI-assisted environments throughout solution design, code generation, refactoring, debugging, testing, documentation, and iterative development.

• Convert successful prototypes and solutions into scalable, reusable experience assets for solution consultants and go-to-market teams.

• Collaborate with product, technical, sales, solution consulting, and enablement stakeholders to pinpoint repeatable use cases and foster alignment on scalable solutions.

• Assess AI-generated code and technical methodologies for accuracy, security, maintainability, scalability, and alignment with customer and business goals.

• Interpret emerging Genesys Cloud capabilities and CX technology trends into actionable customer experiences.

• Test, validate, and refine solutions while balancing speed, creativity, autonomy, and responsible technical judgment.

⛳️ Requirements

• Practical application development experience in building, debugging, testing, and modifying lightweight applications, integrations, APIs, automation, and prototypes using JavaScript, TypeScript, Python, or similar languages.

• Extensive knowledge of REST APIs, SDKs, authentication and OAuth, JSON, webhooks, Git or version control, and prevalent cloud and application development patterns.

• Proven experience utilizing AI-first development environments and coding agents across solution design, code generation, refactoring, debugging, testing, documentation, and iterative development.

• Demonstrated ability to evaluate AI-generated code and technical solutions for accuracy, security, maintainability, and alignment with desired business outcomes.

• Experience in designing or constructing AI-powered customer experience solutions, virtual agents, bots, automation flows, agent-assist experiences, or agentic workflows.

• Familiarity with Agentic AI concepts and their relevance to customer experience, self-service, experience orchestration, and business process automation.

• Strong aptitude for translating technical concepts and working solutions into clear business value for sales teams, solution consultants, executives, customers, and partners.

• Proven capability to work independently in a dynamic and rapidly changing environment while managing multiple priorities and stakeholder relationships.

• Excellent collaboration skills across product, technical teams, sales, solution consulting, and enablement functions.

• Professional proficiency in English.

• Preferred: Proficiency in Spanish.

• Preferred: Experience in deploying Agentic Virtual Agents, conversational AI, Generative AI, Agent Assist, knowledge automation, or orchestration solutions in production or customer-facing environments.

• Preferred: Strong understanding of contact center operations, customer experience strategy, workforce engagement, digital engagement, routing, analytics, or CRM integrations.

• Preferred: Experience with cloud infrastructure and deployment patterns, including AWS or comparable cloud platforms.

• Preferred: Experience transforming technical prototypes into reusable assets, demonstrations, accelerators, or solutions utilized by customer-facing and go-to-market teams.

🏝️ Benefits

• Flexible working arrangements designed to enable individuals to perform at their best.

• Mentorship, learning programs, leadership development, and educational support.

• Paid time for volunteering.

• August Free Fridays.

• Resources for well-being.

• Regionally customized programs for employees and their families.