Executive Virtual Assistant, Marketing Support

This is a fully remote position, open to applicants in Australia.

📋 Description

• Deliver day-to-day administrative and operational assistance to the business owner.

• Oversee routine administrative duties, including follow-ups, scheduling, calendar management, and appointments.

• Systematize information, documents, business records, and processes.

• Monitor and address routine calls and inquiries.

• Handle incoming business calls and respond to customer and prospect questions.

• Perform customer follow-ups and provide information using approved scripts and campaign materials.

• Forward complex inquiries to the Sydney-based team.

• Make outbound calls to prospects and leads.

• Assess prospects, recognize opportunities, and follow up with interested individuals.

• Aid in transforming qualified leads into appointments, inquiries, or sales.

• Document call outcomes and update lead information and follow-up statuses.

• Strive to meet established lead-generation and telesales KPIs.

• Schedule approved social media content and publish posts according to the content calendar.

• Verify the accuracy of scheduled posts and maintain posting timelines.

• Collaborate with the internal marketing team when content or scheduling information is lacking.

• Assist with basic marketing administration and campaign execution.

• Support campaign-related follow-ups and lead-generation efforts.

• Execute tasks accurately and punctually while keeping precise records.

• Provide regular updates and submit an end-of-day report.

⛳️ Requirements

• Prior experience as a Virtual Assistant, Executive Assistant, Administrative Assistant, Sales VA, Customer Support VA, or a similar role.

• Strong verbal and written communication skills in English.

• Excellent telephone communication abilities.

• Confident and professional speaking voice.

• Experience in sales, telesales, lead generation, or appointment setting is highly desirable.

• Comfortable making outbound calls and following up with prospects.

• Customer service-oriented.

• Strong organizational and time-management abilities.

• Capable of managing multiple priorities.

• Highly dependable and responsive.

• Comfortable working independently and proactively.

• Strong attention to detail.

• Able to follow scripts, processes, and instructions accurately.

• Comfortable working with Australian clients and customers.

• Professional and confident in communication with business owners and professionals.

• Willing to support various business areas as priorities shift.

• Reliable availability during the required Sydney/Australian Eastern business hours.

• Comfortable learning CRM/lead management systems, email marketing platforms, calendar tools, social media scheduling platforms, collaboration tools, spreadsheets, and telephony platforms.

🏝️ Benefits

• Remote work from home.

• Flexible completion of non-customer-facing administrative tasks outside Australian business hours.

• Ongoing full-time engagement.

• Flexible schedule for tasks that do not require real-time interaction.