Executive Travel Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver travel services tailored for VIP and Executive business travelers.

• Organize domestic and international air travel, ground transportation, accommodations, rail, car services, seat assignments, and any other specified requests.

• Engage with clients to ascertain travel destinations, modes of transport, dates, budget considerations, lodging, and services required.

• Interpret client specifications and compile precise travel arrangements.

• Possess knowledge of international travel fares, pricing, resources, and necessary documentation.

• Oversee upgrades and loyalty programs, ensuring service delivery is executed as promised.

• Anticipate client requirements and implement accurate travel plans while addressing any unforeseen challenges.

• Calculate travel-service expenses utilizing GDS and other booking platforms.

• Conduct quality control on reservations prior to ticketing or further quality checks.

• Address customer service issues through leadership or vendor representatives, securing approval when necessary.

• Review, prioritize, summarize, and respond to communications and materials received.

• Relay itineraries, fare regulations, confirmation numbers, cancellation policies, upgrades, preferences, industry updates, travel guidelines, and any other essential information.

• Maintain reservations in a completed state and oversee queues and tasks throughout the workday.

• Confirm that team tasks are finalized or reassigned by the end of each shift.

• Identify opportunities for process enhancements in collaboration with leadership.

• Collect customer payments in accordance with client and CTM policies.

• Stay informed by reading daily briefings and industry announcements.

• Engage in training opportunities for professional development.

• Retain a working knowledge of GDS and account-specific tools including CTM Advisor, Online Booking Tool, iQCX, Finisher, and Banx.

• Meet productivity targets consistently.

• Promote effective interdepartmental communication, team morale, and customer service excellence.

• Build relationships with executive administrators, executive travelers, and vendors.

• Be available to work outside of regular hours during special events or emergencies.

• Track executive travelers' flights using Preview, Flight Stats, or PNR Monitor.

• Arrange personal travel for executives, their family members, and companions.

• Organize small corporate group travel and negotiate special group rates.

• Conduct introductory meetings and interviews for executive traveler profiles and manage profile updates.

• Mentor new or less experienced Travel Consultants.

• Ensure regular and dependable attendance while performing other assigned duties.

⛳️ Requirements

• A High School Diploma or equivalent is mandatory.

• At least 2 years of experience as a travel counselor specializing in corporate/business travel.

• Proficiency with Sabre GDS is essential.

• Strong skills in Microsoft Office Suite.

• Basic mathematical ability is required.

• Capability to read and interpret information and documents effectively.

• Excellent interpersonal skills and the ability to collaborate effectively with all levels of personnel.

• Professional communication skills, both written and verbal.

• Ability to meet deadlines and manage simultaneous requests efficiently.

• Creative and analytical mindset with strong problem-solving and consultative abilities.

• Remain composed under pressure; a proactive contributor who is eager to learn.

• Attention to detail is crucial.

• Strong communication and customer service skills.

• Familiarity with technology and proficiency in PC usage.

• Proficient in GDS.

• Strong capability to prioritize tasks and multitask effectively.

• Knowledge of geography.

• Ability to maintain confidentiality regarding business information.

• Proficiency in basic arithmetic operations including addition, subtraction, multiplication, and division of whole numbers, fractions, and decimals.

• Capability to apply common sense understanding to execute instructions.

• Ability to solve problems involving multiple concrete variables in standard situations.

• Must ensure regular and reliable attendance.

🏝️ Benefits

• Company Paid Basic Life & AD&D Insurance.

• Company Paid Short-Term Disability.

• Voluntary Long-Term Disability Insurance.

• Comprehensive Wellness Program with incentives to reduce your medical insurance premiums.

• Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage.

• Three medical plan options including a High Deductible Health Plan, HMO plan (available in select states), and a Co-Pay medical plan.

• Health Savings Account (HSA) with company core contributions and matching, on a per pay period basis if enrolled in the HDHP medical plan.

• Flexible Spending Accounts.

• Dependent Care Savings Account.

• Dental Insurance Plan.

• Vision Insurance Plan.

• 9 Company Paid Holidays including the day after Thanksgiving.

• Generous paid time off policies for vacation and sick days.

• Employee Assistance Plan with access to Talk Space Therapy.

• Family Medical Leave.

• Paid Parental Leave (4 weeks).

• Maternity benefits that include company paid Short-Term Disability, plus Parental Leave (4 weeks).

• Bereavement Leave.

• 401(k) Retirement Plan with a generous match per pay period.

• Student Loan Payment Match.

• Flexible work environments, including onsite, hybrid, or fully virtual arrangements based on role, location, and business requirements.

• Walking and fitness challenges.

• Opportunities for volunteering experiences.