Executive Director, Global Site Payment Strategy

This is a fully remote position, open to applicants in United Kingdom, +3 more countries.

📋 Description

• Define and implement the long-term vision and strategy for Site Payment Services.

• Assess and refine operating models, organizational structures, and service delivery methods.

• Collaborate with executive leadership to improve operational performance and enhance client value.

• Act as a pivotal leader within Parexel's Site Activation Center of Excellence.

• Anticipate industry developments and changing site needs to guide future service strategy.

• Oversee a global Site Payment Services organization responsible for investigator payment operations, budget establishment, reconciliation, reporting, and site-facing support.

• Set performance metrics and accountability measures to foster operational excellence.

• Ensure timely, accurate, compliant, and efficient delivery of site payment services.

• Identify opportunities to streamline processes and enhance scalability.

• Spearhead modernization through automation, digital solutions, analytics, and AI-enabled capabilities.

• Drive continuous improvement initiatives aimed at efficiency, quality, and stakeholder experience.

• Partner with Technology teams to modernize systems, processes, and data capabilities.

• Collaborate with Finance, Project Leadership, Commercial, Contracts, Site Activation, and Technology teams.

• Cultivate relationships with internal and external stakeholders.

• Influence decision-making through data-driven insights and strategic recommendations.

• Serve as an executive escalation point for intricate operational and stakeholder challenges.

• Lead, mentor, and develop a diverse global leadership team.

• Promote accountability, inclusion, collaboration, and continuous learning.

• Guide teams through organizational growth and transformation initiatives.

⛳️ Requirements

• Over 10 years of progressive leadership experience in the pharmaceutical, biotechnology, CRO, or healthcare services sectors.

• Extensive experience leading global operational teams and managing complex business functions.

• Comprehensive understanding of investigator financial operations and the wider clinical trial ecosystem.

• Proven track record of driving large-scale transformations, process improvements, or organizational change initiatives.

• Strong executive presence with established stakeholder management and influencing capabilities.

• Experience in managing cross-functional initiatives across various geographic regions and business functions.

• Bachelor's degree or an equivalent combination of education and experience.

• Familiarity with investigator payment technologies, financial systems, or site-facing operational platforms.

• Proven history of implementing automation, digital transformation, analytics, or AI-enabled solutions.

• Advanced degree in business, healthcare, finance, or a related field.

• Experience with Lean, Six Sigma, or continuous improvement methodologies.

🏝️ Benefits

• Meaningful work that contributes to improved patient outcomes.

• Opportunities to lead impactful global initiatives.

• A culture that prioritizes collaboration, innovation, and continuous learning.

• Flexible work arrangements that promote work-life balance.

• Access to professional growth and career development opportunities.

• The chance to help shape the future of clinical trial operations.