Executive Customer Success Leader

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and develop an exceptional global Customer Success team.

• Foster excellence and a cohesive, high-quality customer experience across all global regions.

• Create and implement effective AI-driven processes for automated tracking of customer health.

• Ensure accountability within Customer Success and collaborate cross-functionally with Sales, Product, and Engineering teams.

• Manage intricate customer journeys for large enterprise risk management teams.

• Collaborate with the VP of Sales to facilitate smooth transitions and a consultative approach to addressing customer security challenges.

• Oversee high-value enterprise accounts while achieving retention and growth objectives.

• Build and guide global teams utilizing a metrics-driven approach to pipeline management and deal sizing.

⛳️ Requirements

• A minimum of 12 years of experience in enterprise software leadership, emphasizing post-sales excellence and customer acquisition/growth.

• At least 5 years of experience within the cybersecurity sector.

• Demonstrated success in managing high-value enterprise accounts and consistently exceeding retention and expansion targets.

• Significant experience with 6- and 7-figure enterprise transactions.

• Proven capability to build, train, and lead global teams while adhering to a metrics-driven approach to pipeline and deal sizing.

• Ability to design streamlined, high-quality processes that enhance global efficiency.

• Proficiency in account planning and qualification methodologies, including MEDDPIC.

• Strong verbal and written communication skills, with the ability to lead engagements at the senior level.

• This position does not offer immigration sponsorship.

🏝️ Benefits

• Competitive salary tailored to each country.

• Stock options.

• Health benefits.

• Unlimited paid time off (PTO).

• Parental leave.

• Tuition reimbursement programs.

• Annual performance-based incentive compensation awards.

• Equity options.

• Reasonable accommodations available for qualified individuals with disabilities.