Event Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as a reliable partner and strategic consultant for professional event planners and marketers at major corporations and associations.

• Assist clients in implementing event technology and executing successful events.

• Lead customer onboarding processes, strategy sessions, and relationship development.

• Promote product adoption and generate customer value.

• Provide hands-on technical training for customer teams regarding the product.

• Oversee full-service event contracts from start to finish across multiple concurrent events.

• Spearhead project management throughout the stages of planning, execution, and follow-up after events.

• Collaborate with Customer Support, Product, AV, and Sales teams.

• Coordinate requirements, address issues, and ensure seamless event experiences.

• Track customer health and success metrics.

• Recognize risks and promote adoption, retention, and long-term success.

• Conduct regular customer touchpoints, strategy sessions, and quarterly reviews.

• Maintain records of accounts, projects, and communications in HubSpot and internal tools.

• Provide support for live events as necessary, including occasional evenings, weekends, or travel for on-site or hybrid event assistance.

• Relay customer feedback and suggestions for improvement to internal teams.

⛳️ Requirements

• Minimum of 5 years of direct experience in planning or coordinating professional B2B events.

• Background in managing conferences, trade shows, corporate meetings, or association events.

• Experience with event technology such as registration platforms, event apps, or virtual event platforms.

• Familiarity with Cvent, Eventbrite, Bizzabo, Hopin, or similar tools is essential.

• Genuine enthusiasm for technology and its effects on the events industry.

• Excellent written and verbal communication skills.

• Capability to convey technical concepts in a way that is accessible to non-technical event organizers.

• Strong organizational skills with the ability to juggle multiple projects at once.

• Diligent documentation practices and consistent follow-through.

• Empathetic and solution-oriented mindset.

• A safe, comfortable, and ergonomic private workspace.

• Reliable internet connection suitable for video calls, with a minimum download speed of 30Mbps.

• Required application field detailing a professional event planned or coordinated, including the type of event, attendee count, and tools used.

• A 2-year college diploma or a 4-year degree in hospitality or events management is preferred.

• Experience with HubSpot, Salesforce, or other CRM systems is a plus.

• Previous customer onboarding experience for technical products or SaaS platforms is advantageous.

🏝️ Benefits

• Stock Options

• Dental, Health, Life, and Mental Health Consultations (Green Shield Health Inc)

• 3 weeks of vacation

• 1 week of Sick Days

• 3 summer days

• Birthday holiday

• Opportunities to meet co-workers in person throughout the year

• Top-of-the-line hardware

• Best collaboration software for remote work

• Diverse and equal opportunity workplace

• Accommodations available upon request during the selection process