Event Operations Specialist

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Assist the Sr. Director of Single Event in enhancing the operations of Single Event lien resolution.

• Analyze existing portal workflows, pinpoint areas to eliminate, merge, or introduce, and document revised workflows for Product and Development.

• Develop lienholder-specific workflows in collaboration with the Agency Management team.

• Facilitate workflow updates as new R&D tools are implemented.

• Communicate workflow requirements to Development and assist in testing by collecting and relaying feedback.

• Utilize data to identify bottlenecks, repetitive manual processes, and technical challenges, proposing enhancements.

• Organize and maintain data related to customers, clients, metrics, lienholders, and agency contacts.

• Identify and rectify data gaps, duplicates, and inaccuracies; highlight recurring problems and suggest preventative measures.

• Assist in defining and monitoring team KPIs, including lien reductions, resolution times, and recovery ratios.

• Evaluate reporting deficiencies and collaborate with Development and Data Engineering to create reports and dashboards.

• Extract, maintain, and improve recurring lienholder and agency reports.

• Work with Lien Resolution Operations and Customer Success to ensure reporting aligns with customer and operational objectives.

• Monitor the effects of workflow and process modifications and performance relative to KPIs.

⛳️ Requirements

• Minimum of 3 years of experience in operations, data, reporting, or process improvement roles.

• Familiarity with lien resolution, personal injury, healthcare claims, or medical billing workflows.

• Proficient in Excel/Google Sheets (including pivot tables, lookups, and data cleaning and integration).

• Experience in documenting workflows or processes and conveying operational requirements to technical teams.

• Exceptional attention to detail and adeptness at working with disorganized, incomplete, or inconsistent data.

• Strong written and verbal communication skills, capable of explaining data and process issues to both technical and non-technical audiences.

• Highly organized and self-motivated; comfortable in a new team where processes are still being established.

• Proven experience in managing sensitive or confidential information, including PHI.

• Bachelor’s degree in a relevant field or equivalent professional experience.

• Familiarity with Tableau or similar reporting tools.

• Experience collaborating with developers or product teams on system modifications.

• Candidates must be authorized to work in the United States without the need for employer-sponsored visa support now or in the future.

🏝️ Benefits

• Private Health Care Plan (Medical, Dental & Vision).

• Company HSA contributions for HDHP participants.

• Flexible Spending Accounts (Health & Dependent Care).

• Company-Paid Short-Term Disability Coverage.

• Voluntary Long-Term Disability, Life, AD&D, and Supplemental Coverage Options.

• 401(k) Plan with Company Match.

• Paid Time Off (Vacation, Sick Time & 10 paid Holidays).

• Parental Leave.

• Opportunity for a quarterly discretionary bonus.