EU Freelancer – Inbound Customer Service

This is a fully remote position, open to applicants in Europe.

📋 Description

• Engage in various inbound customer service initiatives for clients.

• Address customer inquiries through phone and written communication.

• Respond to customer questions and resolve issues with a focus on solutions.

• Ensure a positive customer experience by delivering outstanding service.

• Act as the primary point of contact for customers.

• Work collaboratively with internal teams.

⛳️ Requirements

• Must reside in an EU country other than Germany.

• Must have a registered business along with a VAT ID.

• Experience in customer service, whether as an agent or in a related role.

• Proficiency in the German language at C1 or C2 level, both spoken and written.

• Possess a friendly demeanor, a solution-focused mindset, and strong communication skills.

• Competent in using common tools and systems, including CRM or ticketing platforms.

• Must be officially registered as a freelancer and authorized to work within the EU.

• A dedicated workspace and reliable internet connection are essential.

🏝️ Benefits

• Enjoy the flexibility of working from your location or home office.

• Benefit from flexible scheduling and control over your working hours.

• Opportunities for long-term collaboration are available.

• Transparent compensation based on the volume of assignments.

• Receive support from a motivated network.