Especialista en Soporte Técnico, DevOps

This is a fully remote position, open to applicants in Spain.

📋 Description

• Analyze, investigate, and resolve incidents within a somewhat complex DevOps environment.

• Identify the root cause of issues and coordinate their resolution with various technical teams.

• Monitor incidents that require prolonged investigation or involvement from multiple areas.

• Collaborate with development, platform, and operations teams to ensure service stability.

• Engage in the continuous improvement of processes, tools, and support procedures.

• Contribute to the automation of operational tasks through scripting and DevOps tools.

⛳️ Requirements

• At least 2-3 years of experience in technical support, operations, or DevOps environments.

• Experience in analyzing and resolving moderately complex incidents.

• Basic knowledge of Linux.

• Basic understanding of Git.

• Familiarity with Bash and Python at a basic level.

• Proficient in managing configuration files and technical troubleshooting.

• Basic knowledge of REST APIs and the HTTP protocol.

• Understanding of CI/CD and pipelines at a basic level.

• Basic knowledge of containers and Kubernetes.

• Basic understanding of authentication and authorization.

• Familiarity with observability and monitoring tools (Grafana).

• Experience with Jira and incident management tools.

• Basic knowledge or experience with Azure Cloud.

• Strong analytical skills for investigating issues and identifying root causes.

• Technical English proficiency.

• Excellent communication, collaboration, and teamwork skills.

• Experience or basic knowledge of GitHub Actions, workflows, CI/CD pipelines in GitHub, ArgoCD, Bash, Python, Kubernetes, cloud platforms, advanced technical support, and DevOps culture will be valued.

🏝️ Benefits

• Permanent contract.

• 100% remote work.

• Internal training and access to certifications.

• Flexible compensation plan (medical insurance, transportation, childcare vouchers, meal vouchers).

• Referral program with additional compensation for recommendations.

• Events, meetups, tech days, and talks.

• 26 days of leave (22 vacation days, 2 personal leave days, and December 24 and 31 as default holidays).

• Flexible working hours.

• Intensive summer schedule in July and August, from 8:00 to 15:00.

• Commitment to equal opportunities and non-discrimination.