Especialista en CRM y Automatización – HubSpot/Salesforce

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage and enhance CRM platforms to maintain data integrity and ensure precise pipeline tracking.

• Design and implement workflow automations utilizing Zapier or Make in conjunction with LLM APIs.

• Create, deploy, and oversee both internal and customer-facing AI agents.

• Develop and sustain performance dashboards to analyze revenue metrics and conversion rates.

• Identify operational bottlenecks and recommend AI-driven, technology-enabled solutions.

• Document technical workflows and provide training to internal teams on newly adopted AI systems.

• Integrate technology stacks across sales, marketing, and customer success departments.

• Streamline lead qualification, sales activities, communications, and CRM enrichment processes.

⛳️ Requirements

• 2–4 years of experience in Revenue Operations, Sales Operations, Marketing Operations, or Systems Administration.

• Proficient hands-on experience with HubSpot, Salesforce, or comparable CRM platforms.

• Extensive experience with Zapier and/or Make to create intricate, multi-step automations.

• Practical knowledge of integrating Generative AI models (OpenAI, Anthropic) with CRMs and external databases.

• Familiarity with APIs, webhooks, and advanced prompt engineering techniques.

• Experience in developing AI agents, chatbots, lead qualification systems, automated outreach, and CRM enrichment workflows.

• Capability to create revenue dashboards and monitor pipeline, conversion rates, and sales performance.

• Advanced English proficiency (B2/C1).

• Basic technical understanding of JSON, HTML, CSS, and either JavaScript or Python.

• Strong analytical, problem-solving, and process optimization abilities.

• Experience in implementing AI-driven lead scoring and sentiment analysis.

• CRM integrations with marketing and customer success platforms.

• Background in documenting workflows and training teams on automation tools.

🏝️ Benefits

• Competitive compensation.

• 100% remote work structure.

• Standard Monday-Friday schedule.