Escrow Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure that escrow operations for the mortgage servicing portfolio loans are executed efficiently and accurately.

• Oversee reports, escrow vendors, and associated activities, which includes monitoring open items and staff interactions.

• Generate precise Dashboard/SLA reports and guarantee that monthly escrow metrics are met or exceeded.

• Escalate any unresolved issues to management while keeping them informed about resolved matters and achievements.

• Provide training for Escrow Department personnel and encourage mentoring and the implementation of best practices.

• Direct and manage special projects, offering regular status reports and updates on deadline risks to management.

• Track and monitor corporate advances related to tax penalties, notifying management about expenses or potential losses.

• Assist in the procurement of tax service contracts.

• Create a matrix for taxing authority due dates.

• Prepare the monthly FHA portfolio comparison report and ensure the completion of exceptions.

• Add and maintain headers for escrow payees.

• Supervise inbound and outbound transfer activities, ensuring compliance with deadlines for payments, data updates, tax contracts, and flood certificates.

• Manage data programming for escrow workstations concerning inbound transfers, which includes tax tables, payees, and insurance line mapping; analyze test-region outputs for accuracy.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• A minimum of 4 years of experience in mortgage loan servicing/lending; roles in insurance companies, escrow departments, accounts payable, or similar positions may be considered.

• Proficiency in Microsoft Excel, Passport, and managing mass transaction files is required.

• Strong time management and prioritization skills.

• Ability to quickly understand concepts, make effective decisions, and resolve issues efficiently.

• Capacity to thrive in a high-volume, time-sensitive environment.

• Capability to work independently with minimal oversight and meet deadlines effectively.

• Ability to collaborate with team members to achieve common objectives.

• Strong communication skills, both written and verbal, as well as over the phone.

• Competency in using Microsoft Office applications, including Excel, Word, and PowerPoint.

• Commitment to maintaining strict confidentiality.

• Preferred knowledge of taxing authority due dates, including delinquent and loss/reduction of discount dates.

• A quiet, private workspace at home.

• High-speed internet connection with a minimum download speed of 25 MBPS and upload speed of 10 MBPS.

• Availability to work during normal business hours, with flexibility for early, late, or weekend hours as required.

• Overtime may be necessary as needed.

🏝️ Benefits

• Optional medical, dental, vision, life, and disability insurance.

• Paid holidays, vacation, and sick leave.

• Matching 401(k) plan.

• Employee stock purchase plan.

• Mental health resources, including free Calm memberships.

• Programs promoting physical and emotional well-being.

• Employee recognition programs that celebrate achievements and milestones.

• Discounts on gym memberships.

• Pet insurance discounts.

• Employee purchasing programs.

• Tuition reimbursement program.

• Necessary work equipment provided.

• Flexibility to work remotely.

• Opportunities for virtual engagement.