ERM Director, Commercial Customer Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Track customer health metrics and proactively pinpoint opportunities and risks.

• Oversee pricing strategies for both retention and new business initiatives.

• Act as the executive sponsor for key strategic customer relationships.

• Collaborate with Sales to formulate commercial strategies in response to proposals.

• Assemble necessary tender documentation.

• Ensure that deals provide value to the company.

• Propel competitive pricing, negotiate with customers, and finalize agreements.

• Determine optimal solutions to address customer needs by utilizing the ERM and BCD technology platform.

• Partner with cross-functional teams to craft innovative customer solutions for ERM.

• Enhance technical, economic, financial, and contractual elements to create successful proposals.

⛳️ Requirements

• Significant business travel experience within the ERM sector.

• Previous experience in a client-facing role related to customer success, change management, consulting, or business development.

• Strong capability to understand and convey data-driven recommendations and results.

• Demonstrated proficiency in strategic thinking, business plan development, and achieving outcomes.

• Familiarity with travel industry technologies, as well as digital shopping and payment solutions.

• Comprehensive understanding of business travel management and the supplier landscape.

🏝️ Benefits

• Flexible working hours and options for remote or work-from-home arrangements.

• Opportunities for professional development and career advancement.

• Work at the cutting edge of travel technology and contribute to shaping the future of business travel.

• Generous paid vacation days.

• Access to mental, physical, and financial wellbeing resources.

• Travel industry professional perks and discounts.

• An inclusive work environment that celebrates diversity.

• Work From Anywhere option available for 60 days each year.