Equipment Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute the installation and servicing of equipment within the practitioner’s office.

• Collaborate closely with skilled technicians and supervisors to enhance customer service abilities, troubleshooting skills, and product knowledge.

• Deliver professional and courteous installation and repair services.

• Maintain the necessary tools required for the trade.

• Independently carry out on-site installation, repair, maintenance, and testing tasks.

• Diagnose technical issues and identify effective solutions.

• Comprehend customer needs and recommend enhancements to enrich their experience.

• Oversee and manage inventory within the service van.

• Generate timely and detailed service reports.

• Participate in mandatory Henry Schein Dental Career Development and manufacturer technical training.

• Adhere to OSHA regulations and utilize personal protective equipment as necessary.

• Communicate progress of assignments to Team Members and HUB dispatchers.

• Daily complete, review, close, and submit work orders for billing.

• Submit all job-related documentation, including FDA Forms, expense reports, and other required paperwork.

• Follow Fleet Management Policy, including maintenance and accident management protocols.

• Engage in special projects and undertake additional duties as required.

⛳️ Requirements

• Typically, a minimum of 2 years of field service experience with demonstrated expertise.

• A basic understanding of mechanical systems.

• Background in customer service.

• Fundamental troubleshooting capabilities.

• Basic computer proficiency.

• Familiarity with hydraulics, as well as mechanical and electrical systems.

• Capability to maneuver large equipment.

• Ability to perform considerable and/or repetitive bending, stopping, lifting, and climbing ladders.

• Generally requires a High School education, vocational training, and/or on-the-job training.

• An Associate's degree or Technical School Certification is preferred.

• Must complete Level 1 Certifications as determined by the ROM/ZOM based on business requirements.

• Must initiate cross-certification (digital x-ray/software, digital CAD/CAM, etc.).

• Proven capability to administer tasks accurately and on time (work orders, FSRs, Concur, eTime, RMA’s, 2579 reporting, etc.).

• Ability to present preventative maintenance options to clients.

• Competence to lead installations effectively.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and training.

• Supportive work environment with a focus on teamwork.

• Additional perks and benefits as per company policy.