Equipment Service Technician

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Deliver repair services for all equipment in practitioners’ offices, emphasizing exceptional customer service.

• Offer installation services to clients as necessary.

• Operate independently while managing on-site installation, repair, maintenance, and testing duties.

• Diagnose technical issues, identify errors, and determine suitable solutions.

• Provide recommendations to enhance the customer experience.

• Oversee and manage inventory levels within the service van.

• Support junior technicians with their assignments as needed.

• Create timely and detailed service reports.

• Participate in mandatory technical and career development training.

• Update team members and HUB dispatchers on assignment progress.

• Complete work orders, review them with customers or responsible staff, close them daily, and submit for billing.

• Submit job-related paperwork, including FDA forms, expense reports, and other required documents.

• Engage in special projects and perform other assigned tasks.

⛳️ Requirements

• Generally, 3 to 5 years of experience in the dental industry with proven proficiency.

• Strong mechanical background.

• Experience in customer service.

• Must start cross-certifying (digital x-ray/software, digital CAD/CAM, etc.).

• Intermediate knowledge of hydraulics, mechanical, and electrical systems.

• Capability to lead installations.

• Ability to work effectively on one’s own.

• Intermediate troubleshooting abilities.

• Proven capability to handle confidential information.

• Ability to present preventative maintenance options to customers.

• Independent self-starter.

• Intermediate computer skills.

• Strong interpersonal and communication skills.

• Proven ability to manage work orders, FSRs, Concur, eTime, RMA’s, and 2579 reporting accurately and punctually.

• Typically requires a high school education, vocational training and/or on-the-job training; an Associate's degree or Technical School Certification is preferred.

• Ability to maneuver large equipment.

• Capable of performing significant and/or repetitive bending, stooping, lifting, and climbing of ladders.

• Adherence to OSHA regulations and use of personal protective equipment as needed.

• Compliance with Fleet Management Policy, including maintenance and accident management policies.

🏝️ Benefits

• Equal Employment Opportunity Employer.

• Required training, including Henry Schein Dental Career Development training and specific manufacturer technical training.