Equipment Service Technician

This is a fully remote position, open to applicants in California.

📋 Description

• Maintain and repair all equipment in the practitioner’s office, prioritizing exceptional customer service.

• Drive service outcomes to enhance customer satisfaction, boost retention, and increase profitability.

• Provide repair services, including handling escalated and complex issues.

• Deliver installation services as required.

• Supply and maintain essential tools for installation and repair tasks.

• Lead team members and oversee on-site installation, repair, maintenance, and testing duties.

• Troubleshoot technical issues, diagnose problems, and identify solutions.

• Comprehend customer needs and offer recommendations to enhance the customer experience.

• Support junior technicians in their assignments as necessary.

• Manage and maintain inventory levels in the service vehicle.

• Generate timely and comprehensive service reports.

• Attend mandatory Henry Schein Dental Career Development and manufacturer technical training sessions.

• Adhere to OSHA regulations and utilize personal protective equipment when required.

• Communicate assignment updates to Team Members and HUB dispatchers.

• Complete, review, and finalize work orders daily for billing purposes.

• Submit job-related documentation, including FDA Forms, expense reports, and other necessary paperwork.

• Follow Fleet Management Policy, including maintenance and accident management protocols.

• Engage in special projects and perform additional duties as needed.

⛳️ Requirements

• Must possess 3 or more Level 1 Certifications as determined by the ROM/ZOM based on business needs.

• Must be cross-certified (in digital x-ray/software, digital CAD/CAM, etc.).

• Demonstrated ability to present preventative maintenance options to customers.

• Proven track record of administering tasks timely and accurately (including work orders, FSRs, Concur, eTime, RMA’s, 2579 reporting, etc.).

• Capability to serve as a liaison between Henry Schein, customers, contractors, and EPM.

• Must exhibit lead technician capabilities.

• Ability to work effectively independently.

• Expert troubleshooting skills.

• Proven capacity to handle confidential information.

• Ability to mentor other technicians.

• Strong oral communication and presentation skills.

• Advanced computer proficiency.

• Typically, 7 or more years of experience in the dental industry with demonstrated proficiency.

• Strong mechanical aptitude.

• Experience in service and installation.

• Must have attained and demonstrated expertise equivalent to a CIT certification.

• Typically, a High School education, vocational training, and/or on-the-job training.

• Technicians must be capable of maneuvering large equipment and performing significant and/or repetitive bending, stopping, lifting, and climbing ladders.

🏝️ Benefits

• Medical, Dental, and Vision Coverage.

• 401K Plan with Company Match.

• Paid Time Off (PTO).

• Paid Parental Leave.

• Income Protection.

• Work Life Assistance Program.

• Flexible Spending Accounts.

• Educational Benefits.

• Worldwide Scholarship Program.

• Volunteer Opportunities.