EPIC Configuration Analyst – Expert

This is a fully remote position, open to applicants in United States.

📋 Description

• Maintain comprehensive knowledge of the designated Epic System software.

• Collaborate with Epic, Subject Matter Experts, and end users to customize the system according to organizational requirements.

• Assess workflows, data collection, and technical challenges related to Epic software.

• Design, develop, test, and sustain Epic solutions.

• Provide tier-2 support for application-related incidents.

• Analyze and resolve incidents, maintenance requests, enhancement proposals, upgrades, updates, and projects.

• Develop and uphold requirements, specifications, and testing cases.

• Create, review, and refresh test scripts.

• Modify Epic records, tables, and master files as necessary.

• Implement changes in accordance with documented, policy-compliant procedures.

• Participate in team and cross-team meetings, keeping accurate meeting records.

• Offer recommendations and review and test changes, enhancements, and releases.

• Assist the training team by communicating new functionalities and system modifications.

• Develop workflows and productivity solutions in collaboration with SMEs.

• Mentor and instruct analysts, guiding team members across various teams.

• Troubleshoot issues beyond the supported application scope.

• Create and deliver presentations to large cross-functional audiences.

• Analyze new release functionalities and assess their impacts.

• Ensure adherence to quality assurance, change management, and testing protocols.

• Facilitate meetings, drive subsequent actions, and provide notes and follow-up.

• Lead change management initiatives and foster stakeholder adoption.

• Identify and implement process improvements across teams and areas.

• Proactively suggest operational solutions.

• Build and nurture relationships with other Epic customers.

• Assist in the development of strategic initiatives.

• Support project scoping and timeline evaluations with leadership.

⛳️ Requirements

• Bachelor's degree with 3 years of experience in IT or business.

• 3 years of Epic-specific experience.

• An additional 6 years of experience may be accepted in lieu of a degree.

• Epic certification in supporting applications.

• Additional proficiency, certification, or badges in relevant application areas.

• Expert-level understanding of the supported Epic application.

• Knowledge of workflows, application integration, downstream systems, and integrated workflows.

• Capability to work independently 100% of the time.

• Availability to provide 24/7 on-call coverage as needed.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Short-term disability insurance.

• Long-term disability insurance.

• Group term life insurance.

• Optional voluntary benefits.

• Employee Wellness rewards program.

• Gift cards for participating in wellness activities.

• Wellness activities including challenges, webinars, and preventive screenings.